Content Team Lead - Gurugram - Aviva India

Description

Aviva India, a subsidiary of the global Aviva group, is a dynamic and growing player in the Indian insurance market. We offer diverse insurance and financial solutions, emphasize innovation, and prioritize sustainability.

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Job Description: Content Lead – Training Function (AVP/DVP)

Location: Head Office (HO)

Function: Sales Training / Learning & Development

Role Type: Individual Contributor (with potential future team leadership)

About the Role The Content Lead – Training Function will be responsible for driving the design, development, and deployment of high‐impact learning content for Aviva Life's sales and distribution teams. This role requires strong domain knowledge in life insurance, a deep understanding of sales processes, and the ability to translate business needs into engaging, high-quality learning materials.

Initially structured as an Individual Contributor role, this position may evolve into leading a content team as the function expands.

Key Responsibilities

1. Content Strategy & Development

• Develop the end‐to‐end content strategy for the Sales Training function aligned with business priorities.
• Design and create training content across formats—presentations, scripts, workbooks, job aids, e-learning modules, microlearning, assessments, and videos.
• Ensure all content meets high standards of accuracy, instructional design, and learner engagement.
• Regularly refresh content based on product updates, regulatory changes, sales insights, and performance data.

2. Domain Expertise & Business Alignment

• Collaborate closely with Product, Distribution, Underwriting, Operations, and Compliance teams to ensure domain accuracy.
• Translate complex life insurance concepts into simple, learner-friendly formats.
• Support new product launches by creating tailored training material quickly and efficiently.

3. Learning Design & Innovation

• Apply modern instructional design principles (ADDIE, Bloom's Taxonomy, adult learning).
• Incorporate multimedia, storytelling, scenario-based learning, and gamification elements.
• Drive digital-first learning experiences (LMS content, microlearning, video-based learning).

4. Stakeholder Management

• Partner with Sales Training leads, Regional Trainers, and Distribution leadership to gather requirements and validate content.
• Manage timelines, expectations, and quality of deliverables.
• Present content ideas and frameworks to senior stakeholders.

5. Quality Assurance & Governance

• Ensure content adheres to brand, compliance, and regulatory guidelines.
• Maintain a structured content repository for easy access and version control.
• Monitor learner feedback and performance data to improve content effectiveness.

6. Future Team Leadership (as the function scales)

• Possibility to lead a small team of Instructional Designers/Content Developers in the future.
• Establish processes, standards, and workflows for the content team.

Qualifications & Experience

• 7–12 years of experience in Training Content Development, Instructional Design, or L&D within Life Insurance / BFSI.
• Strong domain knowledge in life insurance products, sales processes, and distribution models.
• Experience in conceptualizing and developing high-quality content across multiple learning formats.
• Proficiency in digital design tools (e.g., PowerPoint, Canva, Adobe Suite, Articulate, Vyond, LMS platforms).
• Familiarity with adult learning principles and modern training methodologies

Key Skills & Competencies

Technical Skills

• Instructional Design & Content Architecture
• Curriculum Design
• Digital Content Creation
• Storyboarding & Visual Design
• LMS Understanding
• Strong command over English (writing + editing)

Behavioral Competencies

• Strong communication & storytelling
• Stakeholder management
• Creativity & problem-solving
• Attention to detail
• Ability to work independently and deliver within deadlines
• High ownership and execution mindset

What Makes This Role Exciting

• Opportunity to shape learning content for one of the most critical functions in Aviva Life.
• Build modern, digital-first learning experiences for a large sales workforce.
• Potential to build and lead a content team as the function grows.

What working at Aviva offers

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. We also offer you:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you

Why Aviva

• Dynamic and collaborative team in a supportive and innovative work environment.
• Opportunities for professional growth and development.
• Competitive compensation and benefits package.
• Be a part of shaping the future of insurance in India.
• About us: -
• Aviva Fortune 500 Company:-
• Website: -
• HR Spoc LinkedIn: -
• Head office: - Aviva India (HO) 401A, 4th Floor, Dlf Cyber Park, Phase II, Block A, Sector 20, Gurugram, Haryana 122002