- Provide timely and professional support to customers via phone, email, or chat from a remote setup
- Resolve customer queries, complaints, and service requests
- Ensure high levels of customer satisfaction and service quality
- Handle inbound and outbound customer calls, emails, or chat messages
- Respond to customer inquiries regarding products, services, billing, or technical issues
- Resolve complaints efficiently and escalate complex issues when necessary
- Maintain accurate records of customer interactions in CRM systems
- Follow company policies, scripts, and service standards
- Meet performance metrics such as response time, resolution time, and customer satisfaction scores
- Coordinate with internal teams virtually for issue resolution
- Provide feedback on recurring issues to improve processes
- Minimum 12th pass or a graduate in any discipline
- 0 to 3 years of experience in customer service preferred
- Basic computer knowledge and familiarity with CRM tools
- Good typing speed and ability to multitask
- Strong verbal and written communication skills
- Ability to work independently in a remote environment
- Willingness to work in rotational shifts, including night shifts if required
- Stable internet connection and personal laptop or desktop
- Experience in the e-commerce, telecom, banking, or SaaS industry
- Experience handling domestic or international customers
- Knowledge of customer service metrics such as CSAT and SLA
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Customer Support Executive - India - iConsultera
Description
Job Overview
Key Responsibilities
Required Qualifications
Preferred Qualifications
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Support Executive
Only for registered members India
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Technical Support Executive
Only for registered members India
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Customer Support Executive
Only for registered members India
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Customer Support Executive
Only for registered members India
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Technical Support Executive
Only for registered members India
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Automotive Customer Support Executive
Only for registered members India
-
Spanish Voice Assistance Support Executive
Only for registered members India
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Omni Fulfillment/Logistics Associate
Freelance Only for registered members India
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Executive Assistant
Full time Only for registered members India
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Senior Backend Engineer
Full time Only for registered members India
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Junior Engineer
Full time Only for registered members India
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Assistant Product Marketing Manager
Full time Only for registered members India
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Marketing Lead
Full time Only for registered members India
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Executive - Soft Services
Full time Only for registered members India
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Vice President
Full time Only for registered members India
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Project Manager
Full time Only for registered members India
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Manager - CEO's Office
Full time Only for registered members India
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Zonal Expert Sales Manager
Full time Only for registered members India
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Account Manager, Influencer Marketing
Freelance Only for registered members India
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Deal Desk Specialist
Full time Only for registered members India