Customer Support Executive - India - iConsultera

    iConsultera
    iConsultera India

    11 hours ago

    ₹350,000 - ₹900,000 (INR) per year * Upper Management / Consulting
    Description

    Job Overview

    • Provide timely and professional support to customers via phone, email, or chat from a remote setup
    • Resolve customer queries, complaints, and service requests
    • Ensure high levels of customer satisfaction and service quality

    Key Responsibilities

    • Handle inbound and outbound customer calls, emails, or chat messages
    • Respond to customer inquiries regarding products, services, billing, or technical issues
    • Resolve complaints efficiently and escalate complex issues when necessary
    • Maintain accurate records of customer interactions in CRM systems
    • Follow company policies, scripts, and service standards
    • Meet performance metrics such as response time, resolution time, and customer satisfaction scores
    • Coordinate with internal teams virtually for issue resolution
    • Provide feedback on recurring issues to improve processes

    Required Qualifications

    • Minimum 12th pass or a graduate in any discipline
    • 0 to 3 years of experience in customer service preferred
    • Basic computer knowledge and familiarity with CRM tools
    • Good typing speed and ability to multitask
    • Strong verbal and written communication skills
    • Ability to work independently in a remote environment
    • Willingness to work in rotational shifts, including night shifts if required
    • Stable internet connection and personal laptop or desktop

    Preferred Qualifications

    • Experience in the e-commerce, telecom, banking, or SaaS industry
    • Experience handling domestic or international customers
    • Knowledge of customer service metrics such as CSAT and SLA
    * This salary range is an estimation made by beBee
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Customer support executive