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    ITPM Consultant - Hyderabad, India - Shining Sheroes

    Shining Sheroes
    Shining Sheroes Hyderabad, India

    6 days ago

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    Description
    We are currently seeking an experienced professional to join our team in the role of ITPM Consultant

    In this role, you will :
    Accountable for maintaining effective control of the end to end application and service (which includes Dev; UAT; Production and Contingency)

    • Successful operation and continuous improvement of service
    • Adhering to governance processes and ensuring compliance with all IT FIM requirements
    • Proactive planning of service requirements (eg, Evergreening, planning capacity upgrades) and regularly communicating the benefits and performance of their service to the Business (Product owners)
    • Be a contact or escalation point when requests for service information are requested from stakeholders
    • Collaborate with key stakeholders within your Function such as other Services Owners; POD Team Members; Risk & Control Officers; Evergreening Leads; Infrastructure Leads; SSP Leads and CCO Tech colleagues, and within Group such as ITID and ISR.
    • Delegate requests for information / completion of regular reviews to POD team members for completion, then consolidate information and respond to requester
    • Update inventory tools to maintain service and application information
    • Utilize the IT Service Owner Hub to successfully navigate the processes, tools and organization.
    To be successful in this role, you should meet the following requirements :

    • Proven work experience as an ITSO and experience in the information technology sector, preferably in the banking domain.
    • Solid technical background, with understanding or handson experience in software development and web technologies with over 7 years of experience.
    • Strong interpersonal and negotiation skills.
    • Excellent written and verbal communication skills.
    • Solid organizational skills including attention to detail and multitasking skills.
    • Educational background, preferably in the fields of computer science or engineering.
    • PMP/PRINCE II or any other project management certification is a plus.
    • ITIL Certified Practitioner or any equivalent certification is a plus.
    )