Customer Operations, Platform Administrator - Pune
4 weeks ago
Job summary
We believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities,backgrounds experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so.
We're people who love technology but know that hoteliers just want things to be simple. So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find
& book more guests online - quickly and simply. We've helped everyone from boutique hotels to big chains enabling travellers to book igloos cabins castles holiday parks campsites pubs resorts Airbnbs & everything in between.
About the Customer Operations Platform Administrator role… Drive operational excellence efficiency & enable AI capability for our Customer Teams Support Onboarding & Customer Success as our Customer Operations Platform Administrator In this hands-on role you will provide technical enablement through the administration & optimization of our core customer-facing AI platform Intercom The role focuses on below key areas Comprehensive platform administration Intercom WorkflowbFintask development continuous improvement troubleshooting From managing system configurations building custom Fin AI workflows ensuring regular communication on open bugs/feature requests back to stakeholders you'll be the bridge between the Customer Teams' objectives Access all high-level positions and get the job of your dreams. Job description
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