Information Technology Engineer III - Remote, India - Eventbrite

Description

THE CHALLENGE

As part of the BriteTech Systems team, you will contribute to supporting and building our global IT infrastructure. In this position you will administer and maintain cloud backend IT systems, help manage around a thousand endpoints across the globe, enhance, automate and integrate tools for Eventbrite backend operations.

THE TEAM

The Eventbrite IT team, or BriteTech as we are fondly referred to as internally, is responsible for overseeing all internal technical operations. BriteTech's goals are to simply reduce technical friction in an effort to nurture an environment where technology empowers and supports the creativity of our Britelings There are a number of services, software, and hardware solutions required to create a productive and collaborative environment for our Britelings and partners. Creating and supporting this environment takes a team of motivated individuals. We build the internal technology environment around the pillars of simplicity, efficiency, security and scalability. The team supports a global staff who are creating a global service. We are a diverse, global, forward thinking team and are looking for that special someone to join us

THE ROLE

As a member of the BriteTech Systems Team, you'll be critical in keeping our backend IT systems and infrastructure not just up and running, but also thriving and propelling toward a more scalable and efficient future. In this role, you'll have your hands in a lot of different areas, including but not limited to scaling Mac/Windows platform management, administering and improving the management of a large catalog of SaaS services, internal tools and automations, and strengthening our overall security posture. You'll also serve as an escalation point for our Helpdesk team to mitigate technical issues and collaborate with onsite business partners, external vendors, and the extended IT team. This role will also be critical to drive multiple projects from start to finish, making a profound impact on the productivity and efficiency of our global workforce.

THE SKILLSET

• 4+ years of experience as an IT Systems Administrator/Engineer in a rapidly growing company.
• 2+ years experience deploying, configuring, securing, and supporting Mac and Windows endpoints using a Mobile Device Management system (Jamf, Airwatch, or similar)
• Strong experience with system administration.
• Experience (and a passion for) scripting and programming (using Python, bash, PowerShell, or similar)
• Experience managing hundreds of users in a complex, interconnected SaaS environment
• Experience driving complex IT projects involving multiple stakeholders from start to finish
• Excellent understanding and experience administering and integrating SSO and identity management platforms (Okta, Active Directory, LDAP) and user lifecycle automation
• Experience with vendor management and vetting products and services
• A track record for documenting and communicating clearly and effectively
• Fantastic ability to flourish as a part of a team while exhibiting flexibility and passion

BONUS POINTS FOR

• Experience interacting with REST APIs and/or webhooks
• Experience with code management (e.g. GitHub)
• Experience with zero touch provisioning workflows
• Experience with AWS or GCP
• AWS Certified Cloud Practitioner
• Jamf 200, 300, or 400 certifications

ABOUT EVENTBRITE

At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual's time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life.

Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority.

Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community.

BENEFITS

We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings' lifestyle.

Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).

EQUAL OPPORTUNITY

At Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic.

If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.