Process Developer - Ahmedabad, India - Genpact

    Genpact
    Genpact Ahmedabad, India

    3 weeks ago

    Genpact background
    Full time
    Description

    With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

    Welcome to the relentless pursuit of better.

    Inviting applications for the role of Process Developer, Customer Service- Content Curation

    Operations evaluation will be on comprehension, clarity, confidence, objection handling and stability

    Responsibilities :

    ● Strong attention to detail to identify and fix errors made by L1 and share feedback/insights
    ● Focus on accuracy/eye for details
    ● Ensure logical and meaningful review of url content curation
    ● High quality of extraction of content delivered consistently
    ● Domain expertise to work like a subject matter expert/L2 and challenge what seems incorrect
    ● Adapt and deliver high quality extraction with accuracy, commitment and consistency
    ● Excellent time management skills to help increase the number of extractions
    ● Decision making skills to understand the concepts of identifying if a website is/is not extractable
    ● Extremely proactive and organized with a track record of success in a team environment

    Qualifications
    Minimum qualifications
    ● Any Graduate
    ● Strong Communication Skills (verbal and written)
    ● Strong logical and Analytical skills
    ● Basic knowledge of websites, understanding the business objective and how to navigate to obtain desired information

    Preferred qualifications
    ● Good understanding on Digital Marketing and Ads ecosystem
    ● Fair knowledge of websites, understanding the business objective and how to navigate to obtain desired information
    ● Customer Service background and Digital Marketing experience will be an added value
    ● Strong Logical/ Analytical skills