Hostess Rajahmundry - Fashion TV India

Description

The job description of an F&B (Foodand Beverage) hostess typically includes a range ofresponsibilities related to providing excellent customer serviceand ensuring the smooth operation of the dining area. Here is ageneral outline of the job description for an F&Bhostess:Job Title: Food andBeverage HostessJobSummary:As an F&Bhostess you will be responsible for greeting and welcoming guestsmanaging reservations and coordinating the seating arrangements inthe restaurant. Your primary goal is to provide exceptionalcustomer service enhance the overall dining experience andcontribute to the efficient operation of theestablishment.KeyResponsibilities:

1. Greetingand SeatingGuests:

• Welcomeguests as they arrive at the restaurant.
• Escortguests to their assigned tables ensuring a positive firstimpression.

1. ReservationManagement:

• Receiveand manage reservation requests either over the phone or inperson.
• Ensure accurate recordkeeping ofreservations and allocate tablesefficiently.

1. Communication:

• Communicateeffectively with guests to understand their preferences and specialrequests.
• Liaise with the kitchen and waitstaffto coordinate seating and ensure smoothservice.

1. CustomerService:

• Provideexcellent customer service by addressing guests inquiries andconcerns.
• Assist in resolving any issues thatmay arise during the diningexperience.

1. Maintainingthe WaitingArea:

• Keepthe waiting area clean and organized.
• Manageguest flow to minimize waittimes.

1. MenuKnowledge:

• Havea good understanding of the menu to assist guests with theirselections.
• Provide information about dailyspecials andpromotions.

1. Collaboration:

• Workclosely with the kitchen and serving staff to maintain a cohesiveand efficient operation.
• Relay importantinformation to the appropriate teammembers.

1. Upselling:

• Suggestadditional items such as appetizers or desserts to enhance theguest experience.
• Promote special offers andpromotions.

1. CashHandling:

• Handlecash transactions for walkin guests and process paymentsaccurately.
• Ensure the security of cash andfollow established cashhandlingprocedures.

1. AdherencetoPolicies:

• Followrestaurant policies and procedures.
• Maintain aneat and professionalappearance.

Qualifications:

• Previousexperience in a similar role ispreferred.
• Excellent communication andinterpersonal skills.
• Ability to work in afastpaced environment.
• Strong organizationalskills.
• Familiarity with reservationsystems.

This job description mayvary slightly depending on the specific establishment and itspolicies. It is important for F&B hostesses to be friendlyefficient and capable of managing guest relationseffectively.

customer,customerservice,seating,communication