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    • Customer Care Executive - Gurugram - HireBloc Ventures Pvt Ltd

    HireBloc Ventures Pvt Ltd
    HireBloc Ventures Pvt Ltd Gurugram

    1 month ago

    Default job background
    Full time
    Description

    Job Title: Customer Care Executive

    We are seeking a highly skilled Customer Care Executive to join our team at HireBloc Ventures Pvt Ltd. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and support to our clients.

    This is a full-time position located in Gurgaon, Haryana, India. The ideal candidate for this role is a fresher with less than 1 year of experience.

    Key Responsibilities:

    • Customer Interactions: Interact with customers via phone, email, and social media to provide information and resolve any issues or concerns.
    • Issue Resolution: Manage customer inquiries and complaints in a timely and professional manner.
    • Product Knowledge: Maintain a high level of knowledge about our products and services to effectively address customer queries.
    • Collaboration: Collaborate with other team members to ensure customer satisfaction and product improvements.
    • Upselling/Cross-selling: Proactively identify opportunities to upsell or cross-sell our products and services.

    Requirements:

    • Communication Skills: Excellent communication skills, both verbal and written.
    • Problem-Solving Abilities: Strong problem-solving and decision-making abilities.
    • Teamwork: Ability to work well in a team environment.
    • Certifications: Proficient in using CRM software and Microsoft Office Suite.

    Estimated Salary: ₹250,000 - ₹300,000 per annum

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