Clerical Booking Analyst - New Delhi, India - Diane's Travel Business

Description

Job DescriptionTravel Arrangement:
Utilize various booking platforms and tools to arrange flights, accommodation, transportation, and other travel-related services.


Itinerary Planning:
Develop comprehensive travel itineraries tailored to individual preferences, considering factors such as budget, timing, and specific requirements.


Cost Optimization:
Identify cost-effective options while maintaining quality standards, negotiating rates with vendors, and securing the best deals for clients.


Communication:

Liaise with clients or employees to understand their travel needs, preferences, and any special requirements, providing timely updates and assistance throughout the booking process.

Documentation:
Ensure all travel documentation, including tickets, visas, and insurance, is accurately processed and delivered to travelers on time.


Problem Resolution:

Act as a point of contact for any travel-related issues or emergencies, resolving issues promptly and efficiently to minimize disruptions.

Travel Policy Compliance:
Ensure compliance with company travel policies and procedures, providing guidance to travelers on policy requirements and restrictions.


Market Research:
Stay updated on industry trends, destination information, and travel regulations, providing insights and recommendations to enhance the travel experience.


Reporting:

Maintain records of travel bookings, expenses, and performance metrics, generating reports as required to track expenditures and evaluate the effectiveness of travel arrangements.

Customer Service:
Provide exceptional customer service, addressing inquiries, concerns, and feedback professionally and courteously to maintain client satisfaction and loyalty.

Requirements


Experience:

Proven experience in travel booking, preferably in a similar remote capacity, with a strong understanding of travel industry practices and booking systems preferred but not required we will train you.

Technical Skills:
Proficiency in travel booking, along with excellent computer skills and familiarity with Microsoft Office or similar software.


Communication:
Outstanding verbal and written communication skills, with the ability to interact effectively with clients, vendors, and team members remotely.


Organizational Skills:

Exceptional organizational and time-management skills, with the ability to prioritize tasks, handle multiple bookings simultaneously, and meet deadlines in a fast-paced environment.

Attention to Detail:
Meticulous attention to detail, ensuring accuracy in travel arrangements, documentation, and communication with stakeholders.


Problem-Solving:
Strong problem-solving skills, with the ability to anticipate and resolve issues efficiently while maintaining a positive customer experience.



Adaptability:

Flexibility to adapt to changing circumstances, schedules, and client preferences, with a proactive approach to finding solutions and alternatives as needed.

Customer Focus:

Dedication to providing excellent customer service, with a focus on understanding and meeting the unique needs and preferences of each traveler.

Teamwork:

Ability to work independently with minimal supervision while also collaborating effectively with colleagues and stakeholders across different locations and time zones.

Education:
Must have either a High School diploma or higher education preferred.
Must be able to work in the U.S.A.

Benefits

Flexibility :

Working from home allows you to create your own schedule, giving you the flexibility to balance work and personal life according to your needs.

Cost Savings :
You save money on commuting expenses, office attire, and dining out, leading to significant cost savings over time.

Comfort :

You can work in a comfortable environment of your choosing, whether it's your home office, a cozy corner, or even outdoors when the weather permits.

RequirementsEducational Background:
High school diploma or equivalent. Relevant travel and tourism certifications are a plus.


Communication Skills:
Excellent verbal and written communication skills in English. Additional languages are a bonus.


Tech-Savvy:
Proficient in using online travel platforms, email, and other communication tools


Customer-Focused:
A customer-centric approach with a genuine desire to exceed client expectations


Adaptability:
Ability to adapt to changing priorities and work in a fast-paced remote environment


Team Collaboration:
Work collaboratively with team members to achieve common goals. Must be eligible to work in the U.S.A.