- Must have US wireless carrier experience (ATT Verizon) for heavily US based devices, including carrier portal experience. (Hours are US based EST or CST).
- Experience and comfort with stakeholder level Mobile Device Support , including Cleints eVIP staff
- Strong problem-solving skills with focus on iOS mobile devices (note - Client uses only Apple, iOS devices. So user must understand iOS).
- Able to manage multiple priorities independently apply judgement on priorities
- Strong communication skills with end users, vendors, and cross functional teams
- Able to manage tickets within Service Now
- Maintain project schedules
- Create project status reports
- Schedule meetings
- Document meeting notes
- Capture business user requirements
- Follow up on issues/risks/action items
- Solid Process Documentation, UAT, etc.
- Regularly communicate with stakeholders regarding project status, issues, and plans for resolution
- Strong Operational Management Skills
- Provider experience for mobility device management (Verizon, ATT, TMobile, etc)
- Preferred Experience - Tangoe Mobile experience
- Active Listener
- Strong follow-up skills
- Team Player
- Professional and flexible demeanor
- ServiceNow
- MS Office (Excel, Word, Powerpoint); O365; JIRA, MS-Teams; MS-Project or Smartsheet
- Excellent communication skills: PowerPoint Presentations
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Technical Operations Lead - Hyderabad / Secunderabad, Telangana - confidential
Description
Job description
Skills / Deliverables include:
Must have skills/experience:
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