Shift Manager - Bengaluru, India - Amadora Gourmet Ice Cream Pvt. Ltd
Description
**Shift Manager Job Description – Ice Cream Company**
**Position Overview:**
The Shift Manager at our ice cream company plays a crucial role in ensuring smooth operations, exceptional customer experiences, and the effective management of the shift team. This role involves overseeing day-to-day activities, maintaining quality standards, and providing leadership to deliver outstanding service.
**Responsibilities:**
1. **Team Leadership:**
Supervise and guide shift employees, including scoopers, cashiers, and kitchen staff.
Provide clear direction, delegate tasks, and ensure the team operates cohesively to meet performance goals.
2. **Customer Service:**
Ensure a friendly, welcoming atmosphere for customers, addressing inquiries, taking orders, and resolving any issues promptly.
Set a positive example for customer service, encouraging staff to provide a delightful ice cream experience.
3. **Shift Operations:**
Open or close the store as scheduled, following established opening and closing procedures.
Manage staff scheduling, breaks, and rotations to ensure adequate coverage during peak hours.
4. **Quality Control:**
Maintain the highest standards of product quality, ensuring accurate portioning, presentation, and adherence to recipes.
Monitor product inventory, including ice cream flavors, toppings, and supplies, and coordinate restocking as needed.
5. **Food Safety and Hygiene:**
Ensure compliance with food safety regulations, including proper handwashing, storage, and handling of ingredients.
Train staff on sanitation practices and conduct regular inspections to maintain a clean and safe environment.
6. **Cash Handling:**
Oversee cash register operations, including accurate transactions, handling of payments, and reconciling cash drawers.
Assist with end-of-shift cash counts and reports, ensuring accuracy and security of funds.
7. **Training and Development:**
Train new employees on company policies, procedures, and operational standards.
Provide ongoing coaching to enhance staff performance, including cross-training for different roles.
8. **Problem Solving:**
Address customer concerns, employee conflicts, and operational issues with professionalism and effective solutions.
Escalate any complex problems to higher management as needed.
9. **Sales and Upselling:**
Encourage suggestive selling techniques to increase average transaction values.
Monitor sales performance, analyze trends, and implement strategies to drive revenue growth.
10. **Reporting:**
Maintain accurate records of daily sales, customer feedback, and employee performance.
Generate shift reports for management review, highlighting notable achievements and areas for improvement.
**Qualifications:**
High school diploma or equivalent; a degree in hospitality, business management, or a related field is advantageous.
Previous experience in a supervisory or shift management role within the food service industry, preferably in an ice cream or dessert-focused establishment.
Strong customer service orientation and interpersonal skills.
Knowledge of food safety regulations and best practices.
Ability to lead and motivate a team, fostering a positive work environment.
Proficiency in cash handling and point-of-sale systems.
Detail-oriented with excellent organizational and multitasking abilities.
Effective problem-solving skills and the ability to remain composed under pressure.
Flexibility to work varied shifts, including weekends and holidays.
Basic computer skills for reporting and communication purposes.
Please note that this job description is a general outline and may be tailored based on the specific requirements of your ice cream company.