IT Expert For Communication - Mumbai - confidential

    confidential
    confidential Mumbai

    5 days ago

    Full time $90,000 - $120,000 (USD) per year
    Description

    Your Tasks

    • Manage and maintain global communication and collaboration platforms such as Microsoft Teams, Exchange, or SAP Workzone
    • Ensure smooth operation of email & telecommunication systems, instant messaging, and video conferencing tools
    • Monitor system performance and implement necessary updates and patches according to ITIL standards
    • Document features and changes for administrators and end users via FAQ pages and manuals
    • Support end-users in effective use of communication and collaboration tools
    • Align with other IT teams to integrate communication tools with other systems
    • Collaborate as part of a global IT Communication & Collaboration service team

    Your Qualifications

    • Bachelor's degree in Computer Science, Information Technology, or a related field
    • 2–4 years of proven experience in application operation, maintenance, and troubleshooting of Microsoft & SAP services (e.g., MS Teams, Exchange)
    • In-depth skills related to application lifecycle, including security and maintenance procedures for Microsoft Applications and the M365 environment
    • Familiarity with cloud platforms and proven experience with service management tools like ServiceNow
    • Relevant certifications are a plus (e.g., Microsoft Certified, ITIL Certified)
    • Strong global communication and collaboration skills
    • Fluent English, both spoken and written
    • PowerShell scripting skills are helpful

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