Technology Specialist - Mumbai, India - Orange Business Services

Description

about the role

Ensure High availability of customers' IT InfrastructurePerform Incident, Problem & Change Management using assigned ToolsEnsure compliance to agreed SOW'sHandle Technical Escalations received from CustomerUnderstand and follow SOP's ensuring compliance to Service Level Agreements (SLA)Troubleshoot High Severity incidents & Provide RCATake initiatives in learning new Technologies & ToolsCo-ordination with customer on Incident resolutions & closureEnsure High Availablity of Email Security Tools & Service Delivery InfrastructureAssist in MIS & DashboardsDocument technical procedures and work instructions

about you

This is a customer-facing role and is ideal for an excellent communicator with a positive outlook and having customer service mindset.

You should be ready to work in customer time zone and during off business hours to manage operations.

Manage and configure the Carbon Black App Control server based on organizational requirementsCreate policies to control enforcement levels and agent functionalityImplement rules to support the organization's security postureUse the Carbon Black App Control tools to understand agent and server dataOversee the day-to-day operations of our email systems, ensuring their availability, performance, and security.

Administer email user accounts, including creating, modifying, and deleting accounts as needed.
Monitor and troubleshoot email issues, responding to user inquiries and resolving problems promptly.

Excellent Hands-On Experience in Installation,configuration & Troubleshooting of Operating Systems,End Point installation AdministrationKnowledge & Exposure on Cloud conceptsGood knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, Patch Management .Implement and maintain email security measures, including spam filters, firewalls, and encryption protocols.

In depth knowledge of Messaging applications of OEM and Linux & Windows OS.Rich experience in administration, maintenance on Messaging, Applications database and all related servicesRegularly backup and restore email data to safeguard against data loss and ensure business continuity.

MCSE / MCSA / MCP certification for WindowsCertified ITILv3 Foundation – PreferredVMware Carbon Black Cloud ProfessionalVMware Carbon Black EDR Advanced Analyst preferredProof Point Email Security Specialist

additional information

Benefits - At Orange, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. You will be working in a team of cross-functional experts who are working on continuously evolving and challenging technologies.

Life at Orange - At Orange Business Services you are not just joining a tech company, you're joining a worldwide team united to serve our BtoB customers wherever they are on the globe.

Our teams are ready to welcome you and help you make a difference and change the world to build a better, digital and more human place.

You will have the opportunity to grow & develop with the latest technologies at your fingertips. With us you will really make a difference.

contract

Regular