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    • Kreedo - Zonal Manager - Bengaluru - Kreedo Early Childhood Solutions

    Kreedo Early Childhood Solutions
    Kreedo Early Childhood Solutions Bengaluru

    3 weeks ago

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    Description

    Kreedo Early Childhood Solutions

    About Kreedo:

    Kreedo is India's fastest-growing early education company, transforming the way schools deliver early learning.

    We partner with 2,500+ budget private schools and preschools, enhancing learning outcomes and operational efficiency.

    As a Series A funded company on a high-growth trajectory, we are looking for dynamic leaders to drive our post-sales, service delivery, and customer retention efforts.

    Role Overview:

    As a Zonal Manager, you will be responsible for ensuring seamless post-sales implementation, customer success, and long-term retention of partner schools.

    You will play a key role in strengthening relationships, driving service excellence, and ensuring high customer satisfaction and renewals.

    Key Responsibilities:

    • Post-Sales Implementation & Service Delivery:
      • Oversee the end-to-end execution of Kreedo's learning solutions across partner schools in the assigned zone.
      • Ensure smooth onboarding, training, and integration of Kreedo's curriculum and learning methodology.
      • Work closely with internal teams (operations, training, and product) to drive successful implementation.
    • Customer Engagement & Retention:
      • Build and maintain strong relationships with school owners, principals, and key stakeholders.
      • Conduct regular school visits, audits, and feedback sessions to ensure high-quality service delivery.
      • Drive customer satisfaction and engagement strategies to improve adoption and ensure renewals.
    • Performance Monitoring & Process Optimization :
      • Track key performance indicators (KPIs) related to service delivery, customer engagement, and retention.
      • Identify gaps in implementation and proactively address challenges through corrective actions.
      • Optimize processes to enhance operational efficiency and overall customer experience.
    • Collaboration & Team Management:
      • Lead and mentor a team of customer success and implementation managers to ensure high service standards.
      • Work cross-functionally with sales, operations, and product teams to enhance service offerings.
      • Provide insights and recommendations to senior leadership based on field data and customer feedback.

    Key Requirements:

    • Experience: 10+ years in post-sales, service delivery, customer success, or operations, preferably in EdTech, education services, or B2B industries.
    • Stakeholder Management: Strong ability to engage and maintain relationships with school leaders, decision-makers, and internal teams.
    • Operational Expertise: Hands-on experience in service implementation, training, and account management.
    • Analytical & Problem-Solving Skills: Ability to analyze data, track performance, and optimize service strategies.
    • Team Leadership: Experience in managing and mentoring customer success or service delivery teams.
    • Excellent Communication: Strong verbal and written communication skills with the ability to present insights and solutions effectively.
    • Travel Flexibility: Willingness to travel across the assigned zone for school visits and stakeholder meetings.

    Why Join Kreedo?

    Be part of a high-growth, Series A funded company that is revolutionizing early education.

    Take ownership of a high-impact role, directly influencing school partnerships and retention.

    Work in a fast-paced, dynamic environment with rapid career growth opportunities.

    Make a real impact in the education sector, improving learning outcomes for thousands of children.

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