Store Manager - Bengaluru / Bangalore - confidential

    confidential
    confidential Bengaluru / Bangalore

    4 days ago

    Full time
    Description

    We are actively seeking a dynamic and results-oriented Store Manager / Sales Associate for our client, Lenskart. This pivotal role is responsible for driving sales, ensuring exceptional customer service, managing store operations, and leading a high-performing team. The ideal candidate will be a proactive leader with strong communication skills, a knack for people development, and a commitment to maintaining Lenskart's high standards.

    Key Responsibilities

    Customer Experience & Relationship Building

    • Greeting customers warmly upon entry and coaching the team to maintain this standard.
    • Displaying commitment to providing exceptional Customer Service and ensuring all Lenskart associates prioritize Customer Satisfaction.
    • Handling customer service issues, queries, and complaints at the store level, ensuring consistency across the team.
    • Striving to build long-lasting and fruitful relationships with every customer.

    Sales & Performance Leadership

    • Driving the sales of the store to meet allotted targets by effectively allocating targets to staff.
    • Developing a culture of high sales performance expectations through strong Sales Leadership.
    • Motivating and inspiring the field team to drive for outstanding results.
    • Assessing field capability and establishing performance priorities at a group level.

    People Development & Team Management

    • Assisting in recruiting and selecting high-potential staff.
    • Providing effective on-the-job training and guidance to team members, leveraging company training modules.
    • Delivering clear, motivating, and constructive feedback in a timely manner to all retail associates.
    • Evaluating the training needs of store associates and collaborating with the L&D department to execute developmental plans.
    • Understanding the reasons for attrition and implementing measures to control it.
    • Ensuring all store employees, including the Optometrist, are supported and their issues are resolved.
    • Scheduling team's shift timings to meet store business needs and demands, ensuring adequate staffing levels.

    Cash & Inventory Management

    • Monitoring cash reconciliation to prevent any mismatch of store funds.
    • Ensuring the availability of required merchandise and services.
    • Conducting regular stocktakes.
    • Ensuring staff have a basic understanding of the POS System for efficient transaction processing.
    • Performing necessary quality checks for new products.
    • Collaborating with other departments to ensure the product reaches the customer, guaranteeing the best customer experience.

    Store Operations & Compliance

    • Ensuring that eye check-ups are conducted as per SOP (Standard Operating Procedures) and maintaining high quality standards.
    • Ensuring that all SOPs for retail are successfully implemented and adhered to by store employees.
    • Updating colleagues on business performance, new initiatives, and other important issues.
    • Maintaining the store as per Lenskart standards, including regular cleaning of frames and equipment.
    • Ensuring the security of all Lenskart equipment and preventing any shortage of stock units or damage in the store.

    Personal Attributes & Competencies

    • Minimum Qualification: Graduate.
    • Ability to act as a link between strategy and execution.
    • Ability to develop and inspire people to achieve their best.
    • Ability to build rapport and trusting relationships.
    • Ability to understand stated and unstated needs of the customer and offer solutions.
    • Clear communication and active listening skills.
    • Ability to adapt to a changing environment and openness to learn.
    • Proactive task ownership, result-orientation, and customer-orientation.
    • Ability to multitask and organize activities based on priority.
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