Lead - MIS Experience and Conduct-Customer Service - Bengaluru, Karnataka

Lead a team of email support agents and manage their workload to ensure SLAs and KPIs are met. · ...

Qualifications · Key Responsibilities: · Team Management:Lead, motivate, and manage a team of email support agents. · Allocate workload and monitor performance to ensure SLAs and KPIs are met. · Conduct regular team meetings, coaching, and performance reviews. · Operational Excel ...

Lead email support agents and ensure customer emails are responded to within defined timelines. · ...

Deliver exceptional service to internal and external customers via phone (inbound, outbound, and callback), chat, · and email. · ...

Deliver exceptional service to internal and external customers via phone (inbound, outbound, and call-back), chat, · and email. · ...

As the Lead MIS Analyst, you will play a crucial role in driving the success of our contact center operations. Your primary responsibility will be to manage and enhance our MIS systems, ensuring accurate data collection and analysis. You will work closely with the management team ...

Deliver exceptional service to internal and external customers via phone (inbound, outbound, and call-back), chat, and email. · Promote and migrate customers to digital banking channels. · ...

· About Our Client  · They are a dynamic and rapidly expanding company dedicated to providing innovative technology solutions and services tailored to our clients' needs. Their mission is to collaborate closely with healthcare providers, leveraging automation and intelligence to ...

Deliver exceptional service to internal and external customers via phone email and chat. · ...

As Lead MIS Analyst, you will drive the success of our contact center operations by managing and enhancing MIS systems for accurate data collection and analysis. · ...

As the Lead MIS Analyst, you will play a crucial role in driving the success of our contact center operations. Your primary responsibility will be to manage and enhance our MIS systems, ensuring accurate data collection and analysis. You will work closely with the management team ...

The Senior Manager will be responsible for overseeing the entire contact center operations ensuring exceptional client service and a positive brand image. · ...

The Senior Manager Contact Center Premium Banking will be responsible for overseeing the entire contact center operations ensuring exceptional client service and a positive brand image This role requires strong leadership and the ability to manage a diverse team as well as collab ...

The Senior Manager, · Contact Center Premium Banking, · will be responsible for overseeing the entire contact center operations, · ensuring exceptional client service and a positive brand image.This role requires strong leadership and the ability to manage a diverse team, · as we ...

The Customer Service Professional II delivers exceptional service across phone, chat, email ,and portal interactions. · Handle customer inquiries via phone, email, chat ,and portal with professionalism and empathy. · ...

Job Description · Join us as a Customer Service & Operations Analyst · In this customer centric role, you'll deliver successful outcomes for your customers by investigating their queries and understanding their needs · You'll be liaising with customers and businesses to accuratel ...

This is a full-time role for an International Customer Service Representative. The representative will interact with international customers and provide exceptional customer service and support. · - Salary upto 4 to 5 LPA. · - Incentives and gifts. · - Subsidized foods and coupon ...

We are seeking a highly motivated and customer-focused individual to join our team as a Learning Experience Manager. The ideal candidate will possess excellent communication skills and a passion for delivering exceptional service. · -Act as a single point of contact and be the fa ...

Job Description · Join us as a Customer Service & Operations Analyst · In this customer centric role, you'll deliver successful outcomes for your customers by investigating their queries and understanding their needs · You'll be liaising with customers and businesses to accuratel ...

Join us as a Customer Service & Operations Analyst. · This is an opportunity to make a positive impact to our customers and colleagues, · You'll be actively participating in initiatives to improve customer service, processes and procedures, · ...