- 2- 5 years of experience with SWIFT, MT codes
- Must be from an existing global bank
- Excellent written and oral communication
Senior Associate - Gurugram, India - NAB
Description
International Payments Operations
• To process the allocated workload within the area of operation, efficiently, accurately and within the timescales and standards set out in performance standards and targets, utilising basic systems/equipment as required, in order to provide internal and external customers with a high quality support
• To liaise with business partners and external customers, ensuring that instructions, enquiries and queries, are acted on efficiently and effectively, seeking to maintain effective working relationships at all times
• To escalate any problems, issues or risks which could potentially have a negative impact on any aspect of business operations, financial position or the level and quality of service provided to customers. e.g., reconciliation variances
Essential capabilities
• Ability to work together in a team in a high pressure and fast paced environment.
• Experience in working though problems to provide a positive outcome
• Timely escalation of issues to ensure correct outcomes.
• Other capabilities
• Speaks clearly about the importance of the customer; fosters a sense of urgency toward customer needs.
• Highly numerical and commercial with a level of interest and/or understanding of OTC instruments and global markets
Eligibility :