SRE/OPS professional - Chennai - Bmw Techworks India

    Bmw Techworks India
    Bmw Techworks India Chennai

    2 days ago

    Full time
    Description
    • 6+ years of experience in IT operations or a similar role
    • Willing and able to travel internationally (twice a year)

    Monitor and Operate IT Products:

    • Perform regular and sporadic operational tasks to ensure optimal performance of IT services
    • Own and maintain the Regular OPS Tasks list, refining sporadic tasks based on input from the Operations Experts (OE) network

    Manage IT Service Continuity:

    • Prepare for and attend emergency exercises (EE), reviewing outcomes and deriving follow-up tasks
    • Communicate findings and improvements to the OE network

    Manage Availability:

    • Participate in 'Gamedays' and backup/restore test sessions, practicing and executing backup and restore processes.
    • Own the recovery and backup plan, reviewing success and identifying follow-up tasks.

    Manage Capacity:

    • Monitor cluster capacity using prepared dashboards and coordinate with the DevOps team for any issues
    • Plan and execute capacity extensions as needed

    Manage Service Configuration:

    • Oversee service configuration management using ITSM tools

    Manage Events:

    • Observe dashboards and alerts, take action for root cause analysis (RCA) and create tasks for the DevOps team.
    • Provide proactive feedback and maintain monitoring and alerting solutions.

    Manage Problems:

    • Conduct root cause analysis and manage known issues, creating Jira defects for further assistance if required

    Enable Changes:

    • Create and sync changes with the team, assisting with releases and deployment plans.

    Manage Service Requests and Incidents:

    • Observe and resolve service requests and incidents, creating Jira tasks for the DevOps team as necessary.

    Manage Knowledge:

    • Create, use, and extend knowledge articles, ensuring availability and consistency.

    You take part in 24/7 on-call rotations in a future setup with teams around the world and can restore systems in an efficient manner.

    Must have technical skill

    • Strong understanding of IT service management principles and practices
    • Proficiency in monitoring and management tools (e.g., dashboards, alerting systems)
    • Strong analytical and problem-solving abilities, particularly in IT service management
    • Experience in conducting root cause analysis (RCA) and managing known issues
    • Experience in performing regular and sporadic operational tasks to ensure optimal performance of IT services
    • Ability to manage IT service continuity, availability, and capacity effectively
    • Experience with change management processes, including creating and syncing changes with teams
    • Ability to plan and execute capacity extensions and backup/restore processes
    • Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

    Good to have technical skills

    • Experience with IT service management frameworks (e.g., ITIL, SRE practices)
    • Familiarity with cloud platforms (e.g. Azure) and their operational management
    • Experience with automation tools (e.g., Ansible, Puppet, Terraform) and scripting languages (e.g., Python, Bash) to streamline operational tasks
    • Understanding of DevOps methodologies and practices, including CI/CD (Continuous Integration/Continuous Deployment) processes
    • Knowledge of network protocols, configurations, and troubleshooting to support IT infrastructure
    • Understanding of IT security best practices and compliance requirements to ensure secure operations
    • Skills in data analysis and visualization tools (e.g., Splunk, Grafana) to interpret operational metrics and trends
    • Above-board work ethics
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