- Service Coordination & Management: You will ensure excellent housekeeping services by coordinating with site vendors for services like landscaping, pest control, housekeeping, facade cleaning, and management of housekeeping machines and cleaning materials. You will also assist the Team Manager/Property Manager with assigned projects and provide backup as needed.
- Daily Operations & Reporting: Take daily property rounds and coordinate with the team to resolve any cleaning-related matters. You'll be responsible for maintaining daily/monthly reports (DMR and MMR) and sharing them with the Property Manager and client.
- Vendor & Staff Management: Schedule weekly vendor meetings to discuss daily issues. Maintain/prepare monthly attendance summary records for salary processing. You will also be involved in developing and mentoring new and subordinate vendor staff.
- Quality & Standards: Ensure the housekeeping staff is well-groomed and cleans according to established standards, maintaining surfaces to enhance longevity. Monitor that janitor closets and storage areas are always neat and orderly.
- Customer Service & Issue Resolution: Ensure all customer queries are thoroughly investigated and resolved, escalating to appropriate supervisors if necessary. You will also take feedback for customer needs assessment and evaluation of customer satisfaction levels.
- Process Improvement & Documentation: Assist in improving and monitoring procedures to ensure cost-effective and efficient services. Aid in preparing and developing documentation for standard policies and procedures.
- Work Assignment & Briefing: Plan, schedule, inspect, and assign work to subordinate supervisors and/or teams. Regularly brief all staff regarding their duties, designated areas of work, and any special instructions.
- Checklists & Compliance: Prepare and implement various checklists at instructed frequencies in suggested formats. Manage landscaping and gardening activities.
- Analytical and Meticulous: You will be building, maintaining, supporting, and validating the performance of subordinate staff. You must provide customer-oriented and best-in-class cleaning/hygiene services, paying attention to detail and possessing excellent problem-solving skills. This includes customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.
- Qualifications: A Degree / Diploma or relevant educational background in hotel management / hospitality with a minimum of 1-2 years of work experience is preferred.
- Communication & Customer Focus: Effective communication skills and a customer-oriented service outlook are non-negotiable.
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Soft Services Executive - Bengaluru / Bangalore - Jones Lang Lasalle Property Consultants
Description
Soft Services Executive
Jones Lang LaSalle Property Consultants (India) Pvt. Ltd. is seeking a Soft Services Executive (Housekeeping Executive/Senior Executive) to join our Property and Asset Management team in Bengaluru. Based at the Ecoworld - Brookfield Properties campus in Bellandur, this role is crucial for ensuring top-tier housekeeping and allied soft services, maintaining high standards, and ensuring client satisfaction.
What this job involves:
What we're looking for:
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Service Executive
Only for registered members Bengaluru, KA, India
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Service Executive
Only for registered members Bengaluru, Karnataka
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IT Service Executive
Only for registered members Bangalore City, Bengaluru, Karnataka
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Executive-Service
Only for registered members Bengaluru
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Executive-Service
Only for registered members Bengaluru, Karnataka
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Executive - Service
Only for registered members Bengaluru
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Executive - Service
Only for registered members Bengaluru, Karnataka
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Service Executive
Only for registered members Bengaluru
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Executive - Service
Only for registered members Bengaluru
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Executive - Service
Only for registered members Bengaluru
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Executive - Service
Only for registered members Shanti Nagar, Karnataka
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service executive/e executive
Only for registered members Bengaluru
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Service Executive
Only for registered members MK Towers, #, Longford Road, Shanti Nagar,Bangalore - , India
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Service Executive
Only for registered members MK Towers, #, Longford Road, Shanti Nagar,Bangalore - , India
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Customer Service Executive
Only for registered members Bengaluru, Karnataka
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Customer Service Executive
Only for registered members Bengaluru
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Elevator Service Executives
Only for registered members Bengaluru
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Client Servicing Executive
Only for registered members Bengaluru, Karnataka
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Service Execution Specialist
Only for registered members Bengaluru, Karnataka
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Client servicing Executive
Only for registered members Bengaluru, Koramangala
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Customer Service Executive
Only for registered members Bengaluru, Karnataka
