Senior Technical Account Manager - Metros/Anywhere in India/Multiple Locations - Core Edge Solutions LLP

Description

• This position can be located in the US or India.
• Working times will be in the EST time zone.
• We are looking for technical leaders to help our largest customers & partners navigate the world of zero trust softwaredefined networks.
• You will work with some of the top clientele of our business to support their service adoption and achieve customer satisfaction by providing technical expertise once the sale is complete.
• In this role, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of Company NAAS within organizations ranging from new startups to large enterprise customers.
• You must possess customerfacing skills that enable you to represent well within a customer's environment and drive discussions with senior personnel regarding incidents, tradeoffs, best practices, and risk management.
• You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings, and quick innovation offered by Company .
• You should be a technology generalist that understands Zero Trust Network Architecture as well as experience in software development principles and practices.
• This position reports directly to the Head of Customer Success.

• Build strong customer relationships, especially with key customer stakeholders and sponsors.
• Always strive to provide exceptional customer experience.
• Engage with Director and C-Level executives to translate business needs into technical and operational plans.
• Keep track of key service metrics.
• Take initiative in identifying growth opportunities.
• Provide detailed reviews of service disruptions, metrics, and detailed architectural planning.
• Lead solution planning discussions, engaging all parts of the organization as needed to determine the best solution for the customer.
• Provide Platform guidance for our partners, customers, and prospects to assist them in both formal and ad hoc settings.
• Produce material, including presentations, application notes, technical bulletins, etc., that can be used across the organization and with varied audiences of customers and partners.
• Develop process templates, write scripts, queries, etc., to assist the customer with daytoday activities.
• Drive critical customer issues to resolution by engaging support, software engineering, cloud engineering, or others as needed.
• Participate in the greater Community, becoming an accepted leader within that community by answering public questions, augmenting documentation, blogging, and participating in other social media.

• Be a smart, articulate individual that works well with customers, partners, and fellow team members.
• Have handson knowledge of Zero Trust Architecture, Software Defined Networking Principles, and Secure Networking Practices.
• Highly technical with the ability to go deep on methodologies, practices, architecture, and tools.
• Experience in managing multiple stakeholders and projects.
• Excellent prioritization skills with the ability to delegate effectively across virtual teams.
• Be an innovative thinker.
• Great problemsolving abilities.
• Excellent verbal and written communication skills.

• Cloud certifications in Azure and/or AWS highly recommended.
• 10+ years of presales engineering, technical account management, engineering, or consulting experience in networking, cloudbased security services, or softwaredefined networks.
• BE/BS in Electronics & Communications Engineering/ Computer Engineering or their equivalent; MBA is a plus.

• You will work in a fastpaced, highperformance startup environment as part of a globally distributed team. Inperson client meetings and occasional travel are a requirement.

• Base Salary + Annual Bonus Plan

• A remote work environment with flexible working hours
• Medical Insurance
• Learning and development budget
• Paid Time Off