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  • Incident Management - Bengaluru - Artech Infosystems Private Limited

    Default job background
    Description

    Job Title

    Incident Management


    Experience

    1-3 years of experience in a similar role


    Location

    Bangalore, India


    Notice Period

    Immediate 15 days


    Mandatory Skills

    • Active Directory
    • Bit locker
    • Service Now Ticketing tool
    • Troubleshooting
    • Incident management
    • International Tech Support experience

    Responsibilities

    • Monitor and manage incidents to ensure timely resolution
    • Collaborate with other teams to identify and resolve issues
    • Document incidents and provide regular updates to stakeholders
    • Provide support to end-users and resolve issues as required
    • Contribute to the development of incident management processes and procedures

    Requirements

    • Strong analytical and problem-solving skills
    • Excellent communication and interpersonal skills
    • Ability to work well under pressure
    • Experience with incident management tools and systems
    • Understanding of ITIL best practices
    • Bachelor's degree in Computer Science or a related field

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