strategic business partner - Bengaluru - beBeeTechnicalAccountManager

    beBeeTechnicalAccountManager
    beBeeTechnicalAccountManager Bengaluru

    12 hours ago

    Job title: Technical Account Manager

    Description

    We are looking for a seasoned professional to join our team as a Technical Account Manager. The ideal candidate will have at least eight years of relevant industry experience, with expertise in managing support relationships and maximizing customer satisfaction.



    Job Responsibilities

    • Serve as the subject matter expert for SD-WAN and SASE solutions, collaborating closely with customers to resolve technical issues and deploy Versa products seamlessly.

    • Manage support requests, escalate issues when necessary, and drive resolution with Versa Professional Services (PS), Engineering, and Technical Assistance Center (TAC) teams.

    • Lead business reviews and executive sessions with key accounts to gather feedback on product features, service offerings, and customer requirements.


    The successful candidate will possess excellent analytical thinking skills, ability to think full-stack when solving problems rapidly evolving environments, and willingness to help peers/coworkers anytime they need it.The role requires building strong relationships with stakeholders by gaining insights into their needs creating strategic roadmaps efficiently communicate complex information across different levels within an organization effectively identify opportunities enhance adoption speed decision-making processes optimize resources,


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