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    Associate Technical Analyst - hyderabad, India - Experian

    Experian
    Experian hyderabad, India

    3 weeks ago

    experian background
    Full time
    Description

    Job Description

    Role Summary

    Provided Level 1 Technical Support for B2B Clients

    Knowledge, Skills and Experience

  • Bachelor's degree or equivalent work experience combined with a technical school certification
  • Experience providing technical support via email
  • 1 year in the technical support area and desired 2 years in customer service
  • · Strong PC, Internet knowledge, problem solving, analytical, and customer service
  • Advanced English Language skills, both verbal and written
  • Proven previous job stability, including maintaining long-term work relationships with former employers

    • Key Responsibilities

  • Diagnose, research and resolve moderate to complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests and security and compliance regulations.
  • Coordinate client requests and service needs with appropriate internal departments to ensure client requirements are met
  • Provides thorough first level technical support to resolve client problems, and acts as the liaison throughout the problem resolution process between clients and subject matter experts responsible for escalated problems.

    • Qualifications

    Qualifications

  • Bachelor's degree or equivalent work experience combined with a technical school certification

    • What you'll bring

    They provided the first point of contact for our clients.

    Additional Information

    Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To WorkTM in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

    Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

    Experian Careers - Creating a better tomorrow together

    Find out what its like to work for Experian by clicking here

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