- Content Review and Moderation:
- Review, classify, and/or remove content (audio, video, text) based on client guidelines using specific tools and platforms.
- Ensure compliance with client policies and guidelines while maintaining high-quality moderation standards.
- Stay updated on any changes in client policies and implement those changes promptly in your review process.
- Problem Resolution:
- Solve routine content-related problems by following precedent and referring to general guidelines.
- Independently resolve basic client-related inquiries and issues, ensuring prompt resolution.
- Escalate complex or unclear issues to the broader Trust and Safety team for further investigation.
- Reporting and Analysis:
- Support standard operational activities and deliver reports within the stipulated turnaround time.
- Monitor and track key performance metrics, providing feedback for process improvements.
- Use tools such as Microsoft Excel (pivot tables and formulas) and PowerPoint to prepare reports and presentations.
- Policy Adherence:
- Understand and keep up-to-date with changing client policies and guidelines to ensure content is moderated correctly.
- Perform duties in alignment with client policies, maintaining objectivity and avoiding inherent biases or personal beliefs.
- Collaboration and Teamwork:
- Work effectively with your immediate team and supervisor to achieve quality standards.
- Assist in special team projects and identify improvement opportunities in workflow and processes.
- Participate in team discussions to refine processes and implement improvements.
- Experience: 0-1 year of experience in content moderation, digital marketing, or a related field.
- Digital Marketing Knowledge: Familiarity with digital marketing concepts like CTR (Click-Through Rate), CPM (Cost Per Mille), and related metrics.
- Technical Skills:
- Proficiency in Microsoft Excel (working knowledge of pivots and formulas).
- Proficiency in Microsoft PowerPoint for preparing presentations and reports.
- Communication Skills:
- Strong written and verbal communication skills for reporting and collaborating with the team.
- Ability to synthesize and analyze information from multiple streams.
- Problem-Solving and Decision-Making:
- Strong ability to solve routine problems using general guidelines.
- Ability to make decisions and escalate complex issues effectively when necessary.
- Attention to Detail: High level of accuracy in reviewing content and ensuring compliance with client guidelines.
- Emotional Resilience: Ability to manage exposure to potentially distressing content and perform duties with strong emotional resilience and stress management.
- Critical Thinking: Ability to think critically and analyze complex issues in a fast-paced environment.
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Business Advisory New Associate - Hyderabad / Secunderabad, Telangana - confidential
Description
Key Responsibilities
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