Business Advisory New Associate - Hyderabad / Secunderabad, Telangana - confidential

    confidential
    confidential Hyderabad / Secunderabad, Telangana

    4 days ago

    Full time Healthcare
    Description

    Key Responsibilities

    1. Content Review and Moderation:
    • Review, classify, and/or remove content (audio, video, text) based on client guidelines using specific tools and platforms.
    • Ensure compliance with client policies and guidelines while maintaining high-quality moderation standards.
    • Stay updated on any changes in client policies and implement those changes promptly in your review process.
    1. Problem Resolution:
    • Solve routine content-related problems by following precedent and referring to general guidelines.
    • Independently resolve basic client-related inquiries and issues, ensuring prompt resolution.
    • Escalate complex or unclear issues to the broader Trust and Safety team for further investigation.
    1. Reporting and Analysis:
    • Support standard operational activities and deliver reports within the stipulated turnaround time.
    • Monitor and track key performance metrics, providing feedback for process improvements.
    • Use tools such as Microsoft Excel (pivot tables and formulas) and PowerPoint to prepare reports and presentations.
    1. Policy Adherence:
    • Understand and keep up-to-date with changing client policies and guidelines to ensure content is moderated correctly.
    • Perform duties in alignment with client policies, maintaining objectivity and avoiding inherent biases or personal beliefs.
    1. Collaboration and Teamwork:
    • Work effectively with your immediate team and supervisor to achieve quality standards.
    • Assist in special team projects and identify improvement opportunities in workflow and processes.
    • Participate in team discussions to refine processes and implement improvements.

    Key Skills and Qualifications

    • Experience: 0-1 year of experience in content moderation, digital marketing, or a related field.
    • Digital Marketing Knowledge: Familiarity with digital marketing concepts like CTR (Click-Through Rate), CPM (Cost Per Mille), and related metrics.
    • Technical Skills:
    • Proficiency in Microsoft Excel (working knowledge of pivots and formulas).
    • Proficiency in Microsoft PowerPoint for preparing presentations and reports.
    • Communication Skills:
    • Strong written and verbal communication skills for reporting and collaborating with the team.
    • Ability to synthesize and analyze information from multiple streams.
    • Problem-Solving and Decision-Making:
    • Strong ability to solve routine problems using general guidelines.
    • Ability to make decisions and escalate complex issues effectively when necessary.
    • Attention to Detail: High level of accuracy in reviewing content and ensuring compliance with client guidelines.
    • Emotional Resilience: Ability to manage exposure to potentially distressing content and perform duties with strong emotional resilience and stress management.
    • Critical Thinking: Ability to think critically and analyze complex issues in a fast-paced environment.



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