- Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud and Datacentre domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
- Graduate with 5 to 7 years of experience (B.TECH / M.TECH BE/ BS)
- Certifications: CCIE preferred, CCNP & CISCO SD-WAN is must.
- Ability to work in 24*7 environment
- Technical administration or troubleshooting to ensure the efficient functionality of the solution.
- Incident Validation, Incident Analysis, Solution recommendation
- Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
- Act as a point of escalation for Level-1 customer service analysts
- Coordinate with IT teams on escalations, tracking, performance issues, and outages.
- Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
- Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
- Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
- Publish weekly reports and monthly reports on customer service operations activity.
DC ACI Sr. NCE L3 - Pune, India - Tata Communications
Description
Broad outline of the Role
Purpose - Broad objective of the role
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
Must Have skills
• Knowledge & experience on routing protocols like BGP, OSPF, Static Routing, BFD etc
• Knowledge of ACI & should know terminology like Vxlan, Tenant, BD creation, EPG, Subnet, Contract, L3 out, L2 out.
• Switching technology, Vlan, Spanning-tree, VTP, ACL etc.
• Knowledge of Multicast routing, PIM, IGMP protocols, SPT etc.
• Experience & handson with Cisco, Huawei, Arista devices.
• Should experience & knowledge of Nexus family eg. VPC, VDC, MEC, Orphan port management.
• Excellent knowledge of TCP/IP, IPSec, PPP, HSRP, VRRP, redundancy protocol, IPSLA and SNMP protocols.
Other knowledge/skills
Skillset 1
• Cisco Data Center products (Nexus 9000, Nexus 3000, Nexus 7000/5000, Cisco ACI) – Mandatory
a. Cisco ASR 9K (IOS XR)
b. Cisco ASR 1K (IOS/IOS XE)
• VXLAN, ACI - Mandatory
Skillset 2
• Experience on Legacy to ACI Migration
• Knowledge on various DC Architecture (DC-DR, Active-Active DC etc.)
• Understanding of ACI Multipod, Multisite, PBR will be an advantage. Strong Knowledge in IP MPLS
Skillset 3
Exposure on IRM regarding deployment of DC operations and planning procedure for the deployment of the Nexus and ACI devices would be an added advantage.
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills