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    • Healthcare Navigator - Hubli - beBee Careers

    beBee Careers
    beBee Careers Hubli

    3 weeks ago

    Default job background

    Job title: Patient Support

    Description

    Patient Support & Onboarding Specialist

    At CIPRA.ai, we believe managing chronic health conditions should be simple, personalized, and empowering. Our AI-powered platform combines intelligent guidance with wearable device integration to help patients take charge of their health through sustainable lifestyle changes.

    This role is a key part of our patient experience, where you'll welcome patients into our program, guide them through setup, resolve technical issues, and provide ongoing support to ensure a smooth onboarding process.

    We're looking for someone who is empathetic, patient, and able to clearly explain technical concepts to people with various levels of tech literacy.

    Key Responsibilities

    • Patient Support & Onboarding:
      • Guide new patients through onboarding, including app setup, device pairing, and initial orientation.
      • Deliver clear and compassionate explanations of how the program works and what to expect.
      • Serve as a go-to resource for answering patient questions and easing concerns.
    • Troubleshooting & Technical Assistance:
      • Assist patients with resolving issues related to devices and mobile app connectivity.
      • Use available tools and step-by-step support to troubleshoot and resolve common issues.
      • Collaborate with internal technical teams to escalate and resolve more complex issues.
    • Communication & Engagement:
      • Provide regular follow-ups with patients to ensure a smooth and positive experience.
      • Use phone, email, text, and video calls to connect with patients in a warm and professional way.
      • Empower patients with information and encouragement tailored to their needs and progress.
    • Program Education:
      • Explain program features and benefits in an accessible way, adapting explanations based on the patient's level of tech and health literacy.
      • Share updates with patients when new features or devices are introduced.
    • Documentation & Feedback:
      • Accurately log all patient interactions and outcomes using internal tools.
      • Share patient feedback and insights to inform improvements to onboarding and support workflows.

    Qualifications

    • Requirements:
      • Fluency in English.
      • Graduate degree.
      • Ability to work United States PST hours.
      • Prior experience in customer support, patient services, health coaching, or similar patient-facing roles.
      • Comfort with using mobile apps, connected health devices, and digital communication tools.
      • Excellent verbal and written communication skills.
      • Empathy, patience, and a people-first attitude.
      • Strong organizational skills and attention to detail.
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