International voice process - Bengaluru, India - Blue Matrix Connect

Description

Company Overview

Blue Matrix Connect is a leading BPO company that offers a wide range of business process outsourcing solutions to global and domestic clients. With a team of experienced professionals, we provide services in functions like Cold Calling, Sales, Marketing, IT services, HR, Email handling, Data scrubbing & Validation, Lead Generation, and Data Analytics. We have a strong focus on operations and business development, and our recruitment consultancy services help connect talented individuals with the right employers.

Job Overview

We are hiring for the role of International Voice Process in Blue Matrix Connect. This is a full-time position based in Bengaluru, Karnataka, India. The ideal candidate should have 1 to 3 years of experience in the field. The primary responsibility of this role is to handle international voice calls for lead generation.

Qualifications and Skills

• 1 to 3 years of experience in international voice process or customer service role.
• Excellent verbal and written communication skills in English.
• Knowledge of US process and international calling is a plus.
• Ability to handle customer complaints and difficult situations with empathy and professionalism.
• Strong problem-solving skills and ability to think on your feet.
• Good interpersonal skills and ability to work well in a team environment.
• Flexibility to work in rotational shifts.
• Proficiency in basic computer applications and CRM software.

Roles and Responsibilities

• Handle inbound and outbound international voice calls.
• Provide excellent customer service and resolve customer complaints or queries.
• Maintain accurate and up-to-date customer records.
• Adhere to company policies and procedures.
• Meet or exceed daily, weekly, and monthly performance targets.
• Work collaboratively with team members to achieve team goals.

Thanks & Regards,

Yasmin