Technical Support Representative - Delhi, Gurugram, NCR
3 days ago
Job description
Job Location : Gurgaon, Haryana
Immediate Joiners Required
Work from office
Graduate
Excellent communication
5 days working
Rotational Shifts 24x7
Both side cab facility
Salary Slab Upto : 33K In Hand + PLI
International Voice Process- Technical Support Representative
Contact : HR Bhumika )
Roles & Responsibility :
Troubleshooting and Problem Solving: Identifying and resolving technical issues, including hardware, software, and network problems.
Customer Interaction: Responding to user inquiries, providing clear and concise instructions, and ensuring customer satisfaction.
Installation and Configuration: Setting up and configuring new hardware and software, including testing compatibility with existing systems.
Documentation and Knowledge Base: Maintaining accurate records of issues, solutions, and best practices.
Remote and On-Site Support: Providing technical assistance remotely or on-site, as needed.
Escalation: Knowing when and how to escalate complex issues to higher-level support teams.
System Monitoring and Maintenance: Monitoring IT systems and networks for potential issues and performing routine maintenance tasks.
Collaboration: Working with other IT teams to resolve larger system issues.
Salary Slab Upto : 33K In Hand+ PLI
Skills Required :
Technical Knowledge: Strong understanding of computer hardware, software, and networks.
Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
Communication: Excellent verbal and written communication skills to interact with customers and colleagues.
Customer Service: Ability to provide helpful and courteous support to users.
Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
Continuous Learning: Willingness to stay up-to-date with the latest technologies and trends.
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