International Benefits Administration - Mumbai, Bengaluru / Bangalore - Outpace Consulting Services

Description

Key Responsibilities:

1. Global Benefits Administration:

• Oversee and manage employee benefits programs across multiple regions, ensuring compliance with local regulations and company policies.
• Collaborate with teams to administer various benefits
• Experience in payroll processing, claims & vendor file SFTP
• Experience in Pension enrollments and updates
• Experience in wellness benefits and group health insurance and medical benefits
• Experience in pre and post pension payroll and active payroll checks
• Experience in supplier invoicing collaboration with finance teams

2. Stakeholder and Vendor Management:

• Serve as the primary point of contact for vendors, ensuring service delivery aligns with agreed SLAs.
• Build and maintain strong relationships with internal stakeholders, including HR business partners, finance teams, and leadership.

3. Employee Engagement and Communication:

• Lead onboarding sessions to educate employees about benefits programs.
• Conduct monthly meetings with employees, vendors, and clients to address issues, share updates, and drive alignment.

4. Tool and Technology Expertise:

• Manage and utilize tools such as Darwin, Workday, and ServiceNow for benefits administration, reporting, and analytics.
• Ensure data integrity and accuracy in all platforms.

5. Operational Excellence:

• Flexible to work with global teams, ensuring availability for urgent matters across time zones.
• Proactively resolve issues related to benefits administration with a focus on employee satisfaction.

Experience:

• 1-4 years of hands-on experience in global benefits administration, managing diverse geographies.
• Language Proficiency: Native-level fluency in English (both verbal and written).
• Knowledge of any regional language (e.g., Spanish, French, Arabic) is an added advantage.
• Experience in payroll processing, claims & vendor file SFTP
• Experience in Pension enrollments and updates
• Experience in wellness benefits and group health insurance and medical benefits
• Experience in pre and post pension payroll and active payroll checks
• Experience in supplier invoicing collaboration with finance teams

Skills:

• Exceptional stakeholder and vendor management skills.
• Strong personality with the ability to lead sessions and confidently address diverse audiences.
• Proficient in Darwin, Workday, and ServiceNow tools.
• SLA & KPI Adherence
• Process Improvement and Compliance
• Excellent Communication and Analytical Skills

Flexibility:

• Willingness to work in 24*7 rotational shifts and operate from the office.

Preferred Attributes:

• Knowledge of local benefits policies and labor laws in the specified regions.
• Strong analytical and problem-solving skills.
• A proactive approach to improving processes and enhancing employee experience.

Working Conditions:

• Flexible working 24*7 shift timings.
• Work from Office (No work from home)
• Agile to extended work hours when needed to meet deadlines without prompting.