- Oracle Simphony, RES 3700,9700) and associated interfaces for selected strategic projects when requiredEnsure familiarity with new releases as they become availableObtain and maintain current certification in:
- Major Account accreditation
- Current application version
- Necessary SQL and technical skills
- Be familiar with and adhere to the latest configuration, installation, training and support standards and proceduresLiaise with domain experts in the regional office on client requests for enhancements and developmentWork with the customers to ensure that contractual service expectations are exceededPerform other duties as requested or as deemed appropriateKnowledge, Skills & Abilities EssentialMinimum 3 years' IT Support experience preferably in installing/configuring/supporting/administering food and beverage management software products like Oracle Micros Simphony, RES 3700,9700Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A)
- DesirableOrrelevant work experience of at least 3 Years in IT Support
- Experience in Application Support/Technical Support department, with direct customer contact experienceWorking knowledge of Networks, PCs and fix installation issuesPrevious experience in supporting POS terminals, POS Payment processing ,Payment gateway issuesFamiliarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware)
- Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when requiredEnsure familiarity with new releases as they become availableObtain and maintain current certification in:
- Major Account accreditation
- Current application version
- Necessary SQL and technical skills
- Be familiar with and adhere to the latest configuration, installation, training and support standards and proceduresLiaise with domain experts in the regional office on client requests for enhancements and developmentWork with the customers to ensure that contractual service expectations are exceededPerform other duties as requested or as deemed appropriateKnowledge, Skills & Abilities EssentialMinimum 3 years' IT Support experience preferably in installing/configuring/supporting/administering food and beverage management software products like Oracle Micros Simphony, RES 3700,9700Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A)
- DesirableOrrelevant work experience of at least 3 Years in IT Support
- Experience in Application Support/Technical Support department, with direct customer contact experienceWorking knowledge of Networks, PCs and fix installation issuesPrevious experience in supporting POS terminals, POS Payment processing ,Payment gateway issuesFamiliarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware)
Technical Support Analyst - Hyderabad, India - Oracle
Description
Technical Support Analyst– Oracle MICROS F&B Applications Support Analyst –is specifically responsible for the 1st level support for Oracle Hospitality Applications suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces, Oracle Payment Cloud Services.
Duties & ResponsibilitiesBe part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific.
Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customersProviding remote support delivery and performing problem cause analysisCollaborating with fellow support colleagues and other internal organizations to provide superior customer serviceResponsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool.
Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipating customer needs and effectively addressing concerns related to their issue or resolutionProviding direct technical assistance to customers via phone, email, and Remote toolsAssist in configuring, installing, training and supporting the MICROS Application suites (including:This job requires weekend support and shift workWe operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change)AMER hours (Eastern Standard Time -PM/
PM IST or Pacific Standard Time
PM/
PM IST onwards depending on Day Light Savings Time)
EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings TimeAPAC hours -AM IST onwardsWork hours can change depending on Business requirementsLife at Oracle and Equal Opportunity
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in.
Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability.
The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more.We also encourage our employees to engage in the culture of giving back to the communities where we live and do Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities.
We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job 's why we're committed to creating a workforce where all individuals can do their best work.
It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done imer:Oracle is an Equal Employment Opportunity Employer*.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable includes being a United States Affirmative Action Employer/corporate/careers/diversity-inclusion/Career Level - IC1Technical Support Analyst– Oracle MICROS F&B Applications Support Analyst –is specifically responsible for the 1st level support for Oracle Hospitality Applications suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces, Oracle Payment Cloud Services.
Duties & ResponsibilitiesBe part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific.
Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customersProviding remote support delivery and performing problem cause analysisCollaborating with fellow support colleagues and other internal organizations to provide superior customer serviceResponsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool.
Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipating customer needs and effectively addressing concerns related to their issue or resolutionProviding direct technical assistance to customers via phone, email, and Remote toolsAssist in configuring, installing, training and supporting the MICROS Application suites (including:This job requires weekend support and shift workWe operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change)AMER hours (Eastern Standard Time -PM/
PM IST or Pacific Standard Time
PM/
PM IST onwards depending on Day Light Savings Time)
EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings TimeAPAC hours -AM IST onwardsWork hours can change depending on Business requirements