- Plan and manage on a daily basis the work schedules for Inbound Voice and Chat Team
- Have access to and manage Time Sheets
- Track Log-In, Log-Out time, Break Times, Training Times
- Managing vacations, unscheduled leaves/absences etc. with information to Supervisors, Team Leads, Managers - with replacements
- Develop strategies/plan for retention, recruitment, training, coaching and knowledge management
- Identify 1) roles that may have become obsolete, 2) new roles that may have come up 3) Plan that staffing and the budget
- Manage the Sales Box – 1) Web Enquiry, 2) PO, 3) Contact Us
- Perform other duties as assigned
-
Workforce Planner
5 days ago
Global Industrial Andheri, Mumbai, Maharashtra, IndiaKey ResponsibilitiesKey Responsibilities · - Plan and manage on a daily basis the work schedules for Inbound Voice and Chat Team · - Have access to and manage Time Sheets · - Track Log-In, Log-Out time, Break Times, Training Times · - Managing vacations, unscheduled leaves/absenc ...
-
Workforce Planner
2 days ago
TaskUS Fort, Mumbai, Maharashtra, IndiaSo what does a Workforce Planner really do? Think of yourself as the leader who ensures staff optimization by ensuring you have adequate resources to meet demand; and keep a close eye and resolve concerns on schedule adherence, service levels, absenteeism, and other applicable se ...
-
Sales Planner
4 days ago
BBC Mumbai, IndiaJob Introduction · This role is responsible for supporting the Senior Sales Planner in managing clients and media planning from agencies and direct clients across digital & television platforms. The Sales Planner will also help support the Sales team in developing and retaining e ...
-
JPMorgan Chase Bank, N.A. Mumbai, IndiaSubmit facilities requests as directed by Planner; walk and inspect conference room setups · - Support Meeting Planning Managers and Meeting Specialists with high level meetings; assist other operations managers as needed · - Build working relationships with fellow colleagues, Fo ...
-
Sales Coordinator
5 days ago
Beckman Coulter Life Sciences Mumbai, India**Job description**: · **Role : Sales Coordinator, APAC region** · - Inter-department coordination with regional CSC, Logistics & Planner · - Keep the respective regional team updated in case of any change in delivery information. · - Review of Backlog/Back order report on weekly ...
-
Events-b3
4 days ago
JLL Mumbai, Maharashtra, IndiaJLL supports the Whole You, personally and professionally. · **1) Manage Client Visits**: · Booking the Boardroom · Respond to Client visit requirements within 4 hours of receiving the communication. · Coordinate with operations/vendors in executing the event requirements. · Gett ...
-
Transport Planner
1 week ago
BuroHappold Engineering Mumbai, Maharashtra, India**Pioneer / Establish Innovative Solutions** · From helping shape entire cities to tackling the challenge of climate action, a career at Buro Happold presents the chance to make a difference. With a world class reputation, our work and our people have delivered positive change to ...
-
Lobby Executive Receptionist, Mumbai
6 days ago
JPMorgan Chase Bank, N.A. Mumbai, India**Key Job Responsibilities**: · - Coordinate all employee / visitor or host needs prior to guest arrival and communicate changes to the team. · - Welcome and register guests in accordance with building/security procedures · - Be a 'Culture Carrier' per Global Amenity Services bra ...
-
Lobby Executive Receptionist, Mumbai
6 days ago
JPMorgan Chase Bank, N.A. Mumbai, India**Key Job Responsibilities**: · - Coordinate all employee / visitor or host needs prior to guest arrival and communicate changes to the team · - Welcome and register guests in accordance with building/security procedures · - Be a 'Culture Carrier' per Global Amenity Services bran ...
-
Facility Executive
4 hours ago
JLL Mumbai, Maharashtra, IndiaJLL supports the Whole You, personally and professionally. · Facility Executive - Shift Engg · Work Dynamics · **What this job involves**: · Quarterly maintenance of all FCUs, AHUs, PACs, Split, HRWs, Scrubber, VAVs and VRFs · According to the 52-week planner, monthly maintenance ...
-
India - Operation Executive (Vessel Operations)
4 hours ago
ISS Group Holdings Limited Navi Mumbai, India**Who are Inchcape?** · At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. · Inchc ...
-
Presales Engineer_WFM
1 day ago
NICE Mumbai, IndiaScope and Responsibility: · The Solutions Consultant will play a key role in the sales process, providing specialist support to the India sales team. This role incorporates the following activities: · Work with our prospects and customers to enhance business processes through th ...
-
Sr. E2E Project Coordinator
1 week ago
NielsenIQ Mumbai, India Full timeJob Description · ABOUT THIS JOB · Working alongside Project Managers, this role is responsible for planning and executing project activities to ensure timely, efficient and high-quality deliverables. Ensuring that project instructions and standard operating procedures are implem ...
-
Scheduler - WFM (Sr Analyst)
1 day ago
Etraveli Group Mumbai, IndiaEtraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold con ...
-
Executive, Advertising Sales
3 hours ago
451 Discovery Comm. India Mumbai, India Full timeWho We Are... · When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the bringing our characters to l ...
-
Executive, Advertising Sales
5 days ago
WARNERMEDIA Mumbai, India Full timeEvery great story has a new beginning, and yours starts here. · Welcome to Warner Bros. Discovery... the stuff dreams are made of. · Who We Are... · When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to ...
-
General Manager, Demand Planner
6 days ago
QualityKiosk Technologies Pvt. Ltd. Navi Mumbai, IndiaDemand Planner is one of the key strategic role within Workforce management .The individual is responsible for enabling the visibility on the demands across BU 'and Geo's for future business. · In order to stay relevant this role plays a major role in effectively and efficiently ...
-
AsstVP GM
1 week ago
ADI Group Navi Mumbai, IndiaClient Information: · With operationsspread across 25 countries and a workforce of more than 4000employees the organization enables some of the leading bankingecommerce automotive telecom insurance OTT entertainmentpharmaceuticals and BFSI brands to achieve their businesstransfor ...
Workforce Planner - Mumbai, India - Global Industrial
Description
SYX Services Pvt ltd
SYX Services Private Limited is a subsidiary of a US based company called Global Industrial Company (
NYSE:
GIC).
We are registered under the Companies Act, 1956, and provide information technology services solely to Global Industrial Company and its subsidiaries located in the United States and Canada.
Our operations started in July, 2011 and we are now a 70-member team comprised of Java developers, SAP professionals, .net developers, Oracle developers, a creative team and a Web Chat team.
For over 70 years Global Industrial Company through its operating subsidiaries has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North AmericaKey Responsibilities
Competencies and skills
Graduate with up to 5 years' experience in Work Force Planning/Management
Preferred Skills
Experienced in MS Office tools, especially Excel and Powerpoint. Familiarity with SAP based WFM Tool desired (NICE/InContact)
Additional Notes Proficiency in PowerBI desired