Implementation Engineer - Hyderabad
5 hours ago
Job description
About SmartQSmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology.
Our mission is clear:
to elevate everyday dining into a seamless and meaningful experience.
In the last decade, we've transformed cafeteria and food operations across industries with scalable, cutting-edge solutions.
Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.
Since our inception in 2015, we've become a trusted partner for corporates, hospitals, universities, and food courts worldwide.With a bold vision to become the world's largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology.
Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.At the heart of SmartQ is a culture shaped by four core pillars:
Great People | Great Food | Great Experience | Greater Good
These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.
To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn 'Life' page.
It offers an authentic glimpse into the journey you could be part of:
…
Are you excited to join our team as Implementation Engineer?
The Implementation Engineer is responsible for the successful deployment and adoption of SmartQ platform solutions across client locations. The role involves end-to-end implementation, system configuration, user training, and post-go-live support.
Acting as a key liaison between clients and internal teams, the engineer ensures client requirements are accurately translated into effective system setups.
This position owns issue resolution, stakeholder coordination, documentation, and adherence to service standards. Strong communication, problem-solving skills, and readiness to travel are essential to drive customer satisfaction and long-term platform success.If you are passionate about food safety and workplace well-being and eager to make a meaningful impact, we invite you to join SmartQ.
Roles & Responsibilities:
Implement and deploy SmartQ platform products remotely and on-site for client locations.
Configure applications, manage menu setup, validate system functionality, and ensure smooth go-live.
Train clients and end users on product usage, workflows, and best practices.
Create, update, and maintain implementation guides, user manuals, and support documentation.
Act as the primary point of contact for clients, handling queries via email, calls, and chat.
Manage client expectations by clearly communicating deliverables, timelines, and platform capabilities.
Coordinate with multiple client stakeholders, including decision-makers, site managers, and on-ground operational teams.
Identify, troubleshoot, and resolve issues across SmartQ solution platforms.
Handle customer inquiries and complaints, ensuring timely resolution and high customer satisfaction.
ake full ownership of customer issues until closure, escalating to internal teams when required.
Support pre-sales and post-sales activities, including demos, onboarding, and ongoing support.
Maintain accurate documentation for reporting, issue tracking, and client communications.
Qualifications:
Bachelor's degree in any discipline.
2+ years of experience in implementation, technical support, customer support, or a related role.
Excellent written and verbal communication skills in English with strong email etiquette.
Strong stakeholder management and interpersonal skills.
Hands-on troubleshooting skills and comfort working with technology-driven platforms.
Ability to multitask, prioritize, and manage time effectively.
Willingness to travel across India for client implementations and launches.
Strong sense of ownership, collaboration, and process adherence.
Message from CEO:
We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness.
If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure.
Together, let's play our part in making this world a more beautiful place.Similar jobs
We are looking for an Implementation Engineer with 24 years of experience to support the deployment, configuration and integration of data and analytics solutions. The ideal candidate will have hands-on experience with AWS data services ETL processes and reporting tools. This rol ...
1 week ago
We are seeking an Implementation Engineer early in their career to join our Ecosystems team. · ...
20 hours ago
Implementation engineer with experience deploying Arista & Cisco Nexus networks. · ...
1 month ago
We currently have an Implementation Engineer (Integrations Software) position open in Hyderabad, Telangana (India). In this position you will be a Subject Matter Expert for one or more pre-built integration products as well as custom integrations (non-pre-built). · The right pers ...
1 week ago
+7 years of network/implementation experience. Must have experience with Arista & Nexus platforms. Deep understanding of Data Center especially leaf-spine and DC fabric design. Strong knowledge of VXLAN EVPN MP-BGP and Automation Ansible. · Must have experience with Arista & Nexu ...
1 month ago
As an Implementation Engineer at SIONIQ, you will assist in the deployment and customization of SIONIQ ERP for new clients. · ...
4 weeks ago
We are building an Industrialized Integration Platform as a Service (iPaaS) to simplify and speed up banking integrations globally. · ...
4 days ago
We are building an Industrialized Integration Platform as a Service (iPaaS) to simplify and speed up banking integrations globally.As we scale our robust platform, we need an Implementation Engineer who excels at bridging the gap between platform capabilities and client-specific ...
2 days ago
Zuddl is a modular platform for events and webinars that helps event marketers plan and execute events that drive growth. · ...
4 weeks ago
We currently have an Implementation Engineer (Integrations Software) position open in Hyderabad. · In this position you will be a Subject Matter Expert for one or more pre-built integration products as well as custom integrations (non-pre-built). · This position involves client i ...
1 week ago
We currently have an Implementation Engineer (Integrations Software) position open in several locations – our HQ Oakland, CA (USA), Hyderabad, Telangana (India), and a remote position in The Philippines. · In this position, you will be a Subject Matter Expert for one or more pre- ...
2 weeks ago
We are seeking a creative and resourceful Implementation Engineer to join our dynamic team. · ...
3 weeks ago
· ...
4 weeks ago
L3 Implementation Engineer with hands-on experience in deploying configuring integrating network solutions. Executes Arista network designs. · ...
1 month ago
This is a full-time, on-site role for an Implementation Support Engineer located in Hyderabad. · Providing technical support and troubleshooting issues · Collaborating with internal teams to refine processes · ...
1 month ago
This role involves overseeing software implementation and providing technical support for on-site ERP systems. · End-to-end implementation of software and ERP systems. · Collaboration with cross-functional teams to manage projects efficiently. · ...
4 weeks ago
We are seeking a talented and dynamic Software Engineer with exceptional communication skills and strong technical expertise in JavaScript. · ...
1 month ago
We are seeking a highly skilled and experienced candidate to support the design and development of software solutions within the financial sector. · The ideal candidate will bridge the gap between business needs and technical implementation, · working closely with collaborators a ...
1 week ago
The company is seeking a Senior Implementation Engineer to join their team in Pan India. · ...
1 day ago
Implementation engineer with experience in OSS/BSS domain and knowledge of unix variants solaris linux etc and hands on oracle sql plsql development managing installation integration operations performing site surveys sqlplsql query procedure · ...
2 days ago