Senior Technical Infra Specialist - bangalore - Shift Ahead Technologies Pvt. Ltd.

    Shift Ahead Technologies Pvt. Ltd.
    Description

    Job Title: Senior Technical Infra Specialist

    The Role Overview:

    • This is a full-time remote role for a Senior Technical / IT Infra Support Specialist in US hours.

    In this role, you will provide advanced technical support to customers, troubleshoot and resolve technical issues, ensuring customer satisfaction through timely and effective resolution. Responsibilities include analyzing customer needs, providing excellent customer service.


    Responsibilities & Requirements

    • Customer Technical Support: Provide exceptional technical assistance to internal customers addressing their inquiries troubleshooting issues resolving problems across various technologies including Windows AWS Azure Office 365 Device Management Configure deploy and manage corporate BYOD devices using Microsoft Intune (MDM/MAM) Policy Configuration Create maintain device compliance policies configuration profiles app protection policies Windows Autopilot Implement zero-touch provisioning for Windows devices Security Compliance Enforce security baselines BitLocker Defender manage Conditional Access policies monitor device compliance Troubleshooting Resolve complex issues regarding device enrollment policy failures user issues Automation Scripting Use PowerShell for automating tasks diagnostics reporting Platform Expertise Experience with Windows 10/11 iOS Android macOS Tools Proficient in Microsoft Endpoint Configuration Manager SCCM Graph API Participate in on-call rotation schedules providing 24/7 technical support coverage when necessary Must have knowledge of hands-on windows migration related Issue Resolution Utilize strong troubleshooting skills knowledge different technologies diagnose resolve hardware software network efficiently Document interactions details their issued taken resolutions provided Jira ticketing clear concise manner Compatibility Functionality Testing Collaborate test validate system updates patches new releases ensuring compatibility functionality relevant platforms Knowledge Base Articles Create document solutions documentation Confluence empower customers self-service options Self-Development Continuously update expand knowledge AWS Azure Office 365 Merakis DataDog other relevant technologies current features latest best practices Industry Trends Stay abreast actively seeking opportunities professional growth training certifications learning"

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