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- Bachelor's degree in Computer Science, IT, or a related field
- 4 to 6 years of experience in a similar role, preferably in the IT services or consulting industry
- Strong understanding of messaging channels and their role in customer engagement
- Experience in designing and implementing end-to-end digital customer journeys
- Proficiency in programming languages and low-code development platforms
- Excellent communication and interpersonal skills
- Ability to work collaboratively in cross-functional teams
- Strong analytical and problem-solving abilities
- Knowledge of AI, natural language processing (NLP), and chatbot technologies is a plus
- Develop a deep understanding of Twixor's messaging technology and its application in various industries
- Collaborate with cross-functional teams to design and implement end-to-end digital customer journeys
- Work closely with clients to understand their business requirements and provide customized solutions
- Drive customer acquisition and engagement strategies using messaging channels like WhatsApp, FB Messenger, and Telegram
- Ensure seamless transfer of customer interactions between automated flows and live agents
- Conduct market research and competitive analysis to identify new business opportunities
- Provide training and support to clients on using Twixor's messaging technology
Solution Manager - Bengaluru, India - Twixor
Description
Company Overview
Twixor is revolutionizing customer engagements by enabling structured interactions on social and messaging channels. With offices in Singapore and India, Twixor serves a global client base, including Fortune 500 companies, with its low-code Digital Process Automation solutions.
Job Overview
Twixor, an innovative messaging technology company, is looking for a Solution Manager to join their team in Bangalore, Karnataka, India. As a Solution Manager, you will play a key role in enabling business transactions over messaging channels and orchestrating end-to-end fulfillment via digital customer journeys. This is a mid-level position requiring 4 to 6 years of experience.
Qualifications and Skills
Roles and Responsibilities