Customer Support Specialist - Bengaluru, India - Mygate

Description

Role: Customer Service Associate (Email/ chat Support )

Exp- 0-1 year

Also candidate should come from Bcom / accounting/ finance background

Location- Bengaluru

CTC LPA

Responsibilities:

● Respond to customer inquiries across multiple channels: Phone, email or chat.

● Gather Product knowledge: Develop product knowledge to answer inquiries confidently and guide customers effectively to solve the concerns.

● Resolve customer issues efficiently and effectively: Troubleshoot problems, find solutions, and respond to queries in a timely manner to restore customer satisfaction.

● Customer ticket handling: Handle 40 to 70 ticket per day

● Meeting the target metric consistently: Solve tickets within 24 hrs time with 90% customer satisfaction rating

● Stakeholder Management: Efficiently coordinate & collaborate with relevant stakeholders in operations and tech to solve the customer issues

What will you learn in this role?

● MyGate Resident module

● Guard module

● Community Management module

● Accounting module, etc

What makes you a right fit?

● You have excellent communication skills in English and Hindi.

● Expectation settings

● Conflict resolution superhero

● Deadline honoraries

● Proactive support is your mantra

● Multitasking champions with an eye for detail

● Accounting is your cup of tea

● You are an excellent problem solver

Interview Process:

3 Rounds of Interview over Video/Telephonic Calls for the Shortlisted candidates