Food And Beverage Associate - Gurugram
15 hours ago

Job description
Key Responsibilities:
Ticket Counter Duties:
- Sell movie tickets through POS system (cash, UPI, card payments).
- Manage online and offline bookings.
- Maintain accurate cash handling and daily reconciliation.
- Assist customers with seat selection and showtime information.
- Handle ticket cancellations, refunds, and exchange requests as per policy.
Customer Service Responsibilities:
- Greet customers warmly and assist with inquiries.
- Provide information about movie timings, offers, and promotions.
- Resolve customer complaints politely and professionally.
- Guide customers regarding screen locations and facilities.
- Ensure high levels of customer satisfaction at all times.
Operational Support:
- Coordinate with security and housekeeping teams.
- Maintain cleanliness and organization at the counter.
- Support during peak hours and special movie releases.
- Follow company policies, safety, and service standards.
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