Lead - CRM - Real Estate (12-30 yrs) - Gurgaon/Gurugram, India - iimjobs

    iimjobs
    iimjobs Gurgaon/Gurugram, India

    3 weeks ago

    Iimjobs background
    Full time
    Description
    CRM Lead


    Job Summary:

    • As the Lead Customer Relationship Management (CRM) for our luxury real estate projects, you will play a crucial role in ensuring seamless postsales processes, efficient collections, and exceptional customer satisfaction.
    • This role demands a dynamic individual with extensive experience in real estate CRM, a keen eye for detail, and the ability to handle endtoend processes with finesse. As our projects demand rigorous timelines and a relentless pursuit of perfection, the role may require working late hours and weekends to meet project milestones and customer demands.

    Key Responsibilities:

    Collections Management:

    • Oversee and strategize the collections process, ensuring timely receipt of payments from customers.
    • Implement effective collection techniques to minimize overdue accounts
    • Work closely with finance and other teams to handle any collectionrelated issues.

    Post Sales End-to-End Process Management:

    • Supervise and streamline the postsales process, including agreement execution, registration, and documentation.
    • Collaborate with sales and ops teams to ensure the accurate and efficient processing of customer documents.
    • Maintain updated records of customer interactions, agreements, and related correspondence.

    Customer Relationship Management:

    • Foster strong and lasting relationships with customers, providing personalized attention and addressing their concerns promptly.
    • Act as a point of contact for highprofile customers, resolving issues, and ensuring exceptional customer experiences.
    • Conduct regular feedback sessions and surveys to gauge customer satisfaction and identify areas for improvement.

    Team Leadership and Training:

    • Lead and mentor a team of CRM executives, providing guidance, support, and regular performance evaluations.
    • Conduct training programs for team members to enhance their skills and keep them abreast of industry trends.

    Reporting and Analysis:

    • Prepare periodic reports on collections, customer feedback, and postsales processes for senior management.
    • Analyze data to identify trends, areas of improvement, and implement actionable solutions.

    Requirements:

    • Master's degree in Business Administration, Real Estate Management, or a related field. With 1215 years of experience in CRM, postsales, or collections management in the real estate sector, preferably with experience in luxury projects.
    • Proven ability to lead and inspire a team, fostering a collaborative and resultsdriven environment.
    • Excellent communication and interpersonal skills, with an ability to effectively engage with highprofile customers and internal stakeholders.
    • Strong attention to detail, ensuring accuracy in documentation and adherence to timelines.
    • Demonstrated ability to handle complex customer issues, resolve conflicts, and find innovative solution
    • Willingness to work beyond regular hours, including weekends, as project demands may require.