Junior executive - Tiruchirappalli, India - Durafit

Description

Job description:
Junior Executive CustomerCare

RolesandResponsibilities

• Manage Inbound /Outboundcalls
• Managing a team of representatives offering customersupport
• Resolving customer complaints brought to yourattention
• Overseeing the customer serviceprocess
• Monitoring the work of individual representatives and of theteam
• Possessing excellent product knowledge to enhance customersupport
• Maintaining a pleasant working environment for yourteam
• Planning the training and standardization ofservice
• Maintaining a positive empathetic and professional attitude towardcustomers atall

times.

• Responding promptly to customerinquiries.
• Communicating with customers through variouschannels.
• Acknowledging and resolving customercomplaints.
• Managing a team of junior customer servicerepresentatives.
• Ensure customer satisfaction and provide professional customersupport

Qualification

Qualifications10th/12th

RequirementsRequirements

SkillsforSuccess:

• ExcellentCommunication
• Should be fluent in English Hindi andBengali
• Good in Handling customerqueries

BenefitsBenefits

PerksandBenefits
Performancebased variablepay
Employeefriendlyenvironment
Monthlyemployeeengagement

Requirements Skills for Success: 1. Excellent Communication 2.Should be fluent in English, Hindi and Bengali 3. Good in Handlingcustomer queries