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- Owns the technical solution and related configuration within his/her area of responsibility
- Accountable for technical designs and implementation prior to build or changes in production
- Controls that all changes are recorded, and that change management process is followed
- Defines together with Solution design owners the optimal configuration with maximal utilization of out-of-the-box functionality (vs KONE-specific customization)
- Gives guidance to external parties in implementing technical solutions (configuration, security guidelines and custom code)
- Owns technical documentation related to solutions he/she is responsible for
- Works closely with development and operation teams
- Establishes configuration and development guidelines & supports process development in areas he/she is responsible for
- Supports in defining data model & and controlling data integrity for the solutions he/she is responsible for
- Supports Solution Design Owner and KONE Service/Change/Release Managers in problem management
- Supports AMS (Solution Lead) and KONE Service/Change/Release Managers in problem management
- Discovers / explores new off-the-shelf capabilities for platforms in their area of responsibility
- Supports solutions license management
- M.Sc. degree or equivalent
- Minimum professional experience 12 years with minimum 8 years in Salesforce
- Expertise and hands on experience in Salesforce Community Cloud & Salesforce Identity and their implementation
- Expertise in SSO, user authentication, etc.
- Experience in Sales Cloud and Experience Cloud will be an added advantage.
- Experience in Salesforce Data Model concepts.
- Understanding of Salesforce Release process and Code Analysis.
- Good knowledge of handling & simplifying Salesforce data integration designs with backend systems like SAP, IoT etc. and middleware like MuleSoft.
- Should possess Salesforce App Builder and Developer certification(s). Other Salesforce certification(s) are an added advantage
- Demonstrated track record of clear achievements from previous positions held
- Experience with ITIL processes
- Experience in leadership and matrix organizations
- Experience with supplier collaboration / collaboration with AMS partners
- Experience in working in international environment with stakeholders distributed globally
- Excellent stakeholders' communication skills (both written and oral)
- Excellent Change Management skills
- Analysis and Problem solving
- Excellent collaboration and communication skills in English
- Ideally Salesforce Experience Cloud Consultant and Salesforce Identity and Access Management Architect.
- Experience with Agile ways of working preferably with good practice experience working in Scrum / Kanban (please remove the ITIL processes)
Configuration Owner, Salesforce Community Cloud - Chennai, India - KONE
Description
Main responsibilities:
Skills, Education and Experience