- We help top Fortune 500 companies lower costs, reduce information governance and security related risks, and support their digital transformation.
- In the Cyber Security support team, you will assist customers in mitigating risks, maintaining trust, managing disruptions, and fortifying resilience against present and future cyber threats.
- Assist customers with complex technical support enquiries via chat, phone, and email.
- Utilize exceptional written & verbal communication skills to deliver great Customer Experience.
- Document interactions with internal & external stakeholders using the CRM tool.
- Collaborate with other teams while adhering to SLO's and KPI's.
- You must enjoy learning new technologies and mentoring others.
- You are passionate about resolving customer issues.
- The ability to effectively communicate and interact with people.
- Able to navigate, and lead, difficult conversations with customers.
- Hands-on experience troubleshooting Windows/Linux Operating Systems.
- Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.
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Major Incident Management
3 days ago
Tata Consultancy Services BengaluruJob Description: · A highly skilled Major Incident Manager is required to perform ITIL aligned Major Incident Management and assist Service Managers, Technical Support teams, Clients and Third Parties in delivering Major Incident Management services. · Duties and Responsibilities ...
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Major Incident Management
1 week ago
Tata Consultancy Services BengaluruMajor Incident Management · About the Role: We are seeking a skilled Major Incident Manager to join our team. This role will be responsible for managing critical incidents, monitoring resolution times, and ensuring that all stakeholders are informed of progress. · Key Responsibil ...
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Major Incident Manager
1 week ago
Tata Consultancy Services BengaluruJob Title: Major Incident Manager · Location: Bangalore, India · Key Responsibilities: · Manage Major Incidents from logging to resolution within Service Level Agreement (SLA) scope. · Support High Severity Incidents (P1 and P2) using MIM experience. · Own and drive Major Inciden ...
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Major Incident Management
2 days ago
Tata Consultancy Services Bengaluru Full timeKey Responsibilities: · Manage Major Incidents, ensuring timely logging, progression, updates, authorisation, expedited resolution within Service Level Agreement (SLA) scope. · Utilize MIM experience to proactively support high severity incident management (P1 and P2). · Owning t ...
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Senior Incident Response Manager
1 week ago
Citrix Bengaluru, IndiaJob Description · About This Team: · The Critical Situation Management team plays a crucial role in maintaining customer confidence in our CSG Citrix Business Unit products. · Primary Duties / Responsibilities: · Ensure timely, professional, and effective communication with inter ...
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Incident Management 06/02/2025
2 days ago
Artech Infosystems Private Limited BengaluruJob Title: Incident Management · We are seeking an experienced Incident Management professional to join our team. · Responsibilities: · Monitor and manage incidents, ensuring timely and effective resolution. · Collaborate with other teams to identify and resolve issues. · Documen ...
- SAMSARA TECHNOLOGIES INDIA PRIVATE LIMITED Bengaluru
Job Title: Security Operations Engineer - Incident Response · Location: Bengaluru, India · This is a remote role that requires collaboration with a global team of engineers to identify and mitigate risks, monitor and respond to security events, and protect our corporate infrastru ...
- MUFG bangalore
About MUFG Bank · Japan's premier bank, with a global network spanning over 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. · Our History and Presenc ...
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Major Incident Manager
2 days ago
Tata Consultancy Services bangaloreBeschrijving van de rol: · Onze organisatie is op zoek naar een professional voor het MIM-team. · We zoeken iemand die ervaring heeft met Major Incident Management, OWA en M365. U moet ook in staat zijn om problemen te identificeren en op te lossen (good troubleshooting skills). ...
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Major Incident Mangement
2 days ago
Tata Consultancy Services BangaloreMajor Incident Management · A major incident is an unplanned interruption to an IT service or a failure of the service. The Major Incident Manager will be responsible for managing and resolving these incidents. · Key Responsibilities: · Managing major incidents, ensuring they are ...
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IT Operations Analyst III
2 days ago
Sabre India Bengaluru, IndiaJob Description · Key Responsibilities: · Develop and maintain the Incident Management System. · Identify all incidents and match them against incidents with workarounds in place. · Resolve incidents as quickly as possible and prioritize them based on impact and urgency. · Escala ...
- Careem Bengaluru
Talent500 is hiring a senior security professional for one of our clients. · Key Qualifications: · A minimum of 3+ years of operational experience in incident response, crisis management, security operations management, threat management, cyber security or related functions. · A ...
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SCCM Administrator
3 days ago
Tata Consultancy Services BengaluruJob Summary · We are seeking a skilled SCCM Administrator to join our team. The ideal candidate will have 3-5 years of experience in managing and maintaining images, operating systems, and software applications. · Key Responsibilities · Build and maintain images containing operat ...
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TQuanta Technologies
6 days ago
TQuanta Technologies Pvt. Ltd. BengaluruJob Description · As an Incident Management Analyst, you will play a crucial role in supporting the existing IT Service Management (ITSM) Incident Management process and driving process improvements. · Key Responsibilities: · Support the execution, documentation, and trend analys ...
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Senior Manager
5 days ago
Mashreq bangaloreJob Purpose · To lead and oversee the strategic operations of the Cyber Defense Center (CDC), ensuring effective monitoring, detection, analysis, and response to advanced cybersecurity threats. · Key Responsibilities: · Develop and implement security strategies, policies, and pro ...
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ServiceNow Development
1 day ago
QAAgility Technologies BengaluruServiceNow Development and Support Consultant · Experience: 2+ years of experience in ServiceNow development. · Location: Onsite (Bengaluru, Karnataka, India) · Key Technology: ServiceNow · Job Responsibilities: · Assist the system management team with ServiceNow development and ...
- Novo Nordisk bangalore
IT Security Specialist · We are seeking an experienced IT Security Specialist to join our team at Novo Nordisk. As an IT Security Specialist, you will be responsible for handling 3rd party breaches and determining actions to protect our exposure. · The Role · Manage potential IT ...
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ServiceNow ITOM/CMDB Support Engineer
6 days ago
QAAgility Technologies BengaluruServiceNow ITOM/CMDB Support · Join a hybrid team in Bengaluru with 6+ years of experience in ServiceNow ITOM/CMDB support. · Key Responsibilities: · Understand existing functionalities and customizations to resolve defects. · Act as the first point of contact for all incidents a ...
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SCM – Global Transportation
1 week ago
Biocon Biologics bangaloreBiocon Biologics is a subsidiary of Biocon Ltd, an innovation-led global biopharmaceuticals company. · About Us · We are engaged in developing high-quality, affordable biosimilars that can expand access to cutting-edge therapies for patients globally. · Our Mission · We aspire to ...
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Manager
1 week ago
Zerozilla Bengaluru, IndiaJob Description · As a Senior SOC Manager, you will lead a team of security analysts to develop strategies for optimizing SOC and IR operations, integrating emerging threat intelligence into security practices, and maintaining compliance with regulatory standards. · Key Responsib ...
OpenText - Senior Technical Support Specialist - Incident Management - Bangalore - Opentext Technologies India Pvt. Ltd

4 days ago

Description
Sr. Technical Support Specialist
Join the team at OpenText, a leading provider of Enterprise Information Management solutions, and work with 98 of the world's top 100 global companies and more than 120,000 customers in 180 countries.
About Us
For over three decades, OpenText has been innovating online solutions that have changed the way organizations conduct their business and manage information.
Our Impact
Your Role
As a Sr. Technical Support Specialist, you will provide exceptional technical support on OpenText products, reproducing, troubleshooting, and resolving customer issues, identifying defects, and escalating to OpenText Product Engineering.
Responsibilities
Requirements
Technical Skills
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Major Incident Management
Tata Consultancy Services- Bengaluru
-
Major Incident Management
Tata Consultancy Services- Bengaluru
-
Major Incident Manager
Tata Consultancy Services- Bengaluru
-
Major Incident Management
Full time Tata Consultancy Services- Bengaluru
-
Senior Incident Response Manager
Citrix- Bengaluru, India
-
Incident Management 06/02/2025
Artech Infosystems Private Limited- Bengaluru
-
Samsara - Security Operations Engineer - Incident Management
SAMSARA TECHNOLOGIES INDIA PRIVATE LIMITED- Bengaluru
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Security Incident Response Lead – Manager/AVP T500-15858
MUFG- bangalore
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Major Incident Manager
Tata Consultancy Services- bangalore
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Major Incident Mangement
Tata Consultancy Services- Bangalore
-
IT Operations Analyst III
Sabre India- Bengaluru, India
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Senior Cyber Security Operations Engineer
Careem- Bengaluru
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SCCM Administrator
Tata Consultancy Services- Bengaluru
-
TQuanta Technologies
TQuanta Technologies Pvt. Ltd.- Bengaluru
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Senior Manager
Mashreq- bangalore
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ServiceNow Development
QAAgility Technologies- Bengaluru
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Senior Cyber Security Specialist I- Incident Response
Novo Nordisk- bangalore
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ServiceNow ITOM/CMDB Support Engineer
QAAgility Technologies- Bengaluru
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SCM – Global Transportation
Biocon Biologics- bangalore
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Manager
Zerozilla- Bengaluru, India