- Answer customer inquiries via phone, email, live chat, or in-person.
- Respond to customer complaints and resolve issues in a timely and effective manner.
- Escalate complex or high-priority issues to the appropriate department or supervisor.
- Process orders, returns, and exchanges accurately and efficiently.
- Update customer information and purchase history in the company's database.
- Gather customer feedback and suggest ways to improve the customer experience.
- Provide product and service information to assist customers in making informed decisions
Customer Service Specialist - Mumbai, Kolkata, Delhi NCR - Croma
Description
Roles & Responsibilities:
Customer Interaction & Support
Order & Data Management
Feedback & Improvement