DEX with Nexthink Analyst - Bengaluru, India - Atos

Description

Hiring Senior End User Analyst with Nexthink experience.

Please find below details for the reference. Interested can drop your profile to

Experience: 10-16 yearsRelevant Experience in Nexthink: 3 years

Job DescriptionAdvanced proactive Hardware & Software troubleshooting on End User DevicesAssistance to L2 EUCA Analysts and EUCA Application Administrators with incident analysis and application configuration/upgradesMaintaining customer specific EUCA documentation updatedDemonstrating and reporting on issues trends and presenting portal metrics' information to relevant departments; providing recommendations for fixingCreation and maintenance of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc.

on Nexthink FinderConfiguration and maintenance of Reports, Dashboards, Modules etc. on Nexthink PortalManagement of EUCA Profiles and access requestsRecommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scriptsEUCA baseline reports quality assuranceOn demand activitiesAnalysis of SD/OSS ticket data, recommending areas for investigationsPreparation of EUCA Baseline reportsSupporting customer transformation projectsReview of Nexthink application configurationActive support of EUCA Service Acceptance and BAU handoverAnalysis of specific customer requests for EUCAProviding training on EUCA applications and processes for usersSupporting EUCA service presentations/demos

Job RequirementsKnowledge and hands-on experience with NexthinkExcellent knowledge of MS Windows 7, 8 and 10 platforms' administrationKnowledge of Active Directory 2008 and 2012Good understanding of GPO configuration and managementExperience with troubleshooting, diagnosing and fixing OS and AD related issuesKnowledge of PKI and PowerShell scripting will be a plusExperience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM will be a plusGood understanding of DNS, DHCP servicesGood understanding of TCP/IP networking