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    • Major Incident Manager - Bengaluru - Tata Consultancy Services

    Tata Consultancy Services
    Tata Consultancy Services Bengaluru

    3 days ago

    Tata Consultancy Services background
    Full time
    Description

    TCS Hiring Role: MIM

    Location: Bangalore, Hyderabad

    Experience:

    5-8 years of experience in IT operations and management.

    Must-Have Skills:

    • Major Incident Management
    • OWA (Outlook Web Access)
    • M365 (Microsoft 365)
    • Incident Management

    Key Requirements:

    • Excellent troubleshooting skills

    About the Job:

    We are seeking a skilled MIM (Major Incident Manager) to join our team at TCS. As a MIM, you will be responsible for managing and resolving critical incidents that impact business operations.

    Your primary goal will be to restore normal service operation as quickly as possible with minimal disruption to business operations.

    You will work closely with cross-functional teams, including IT, technical support, and business stakeholders to identify root causes and implement corrective actions.

    Key responsibilities include:

    • Investigating and analyzing complex incident scenarios
    • Developing and implementing effective resolution strategies
    • Collaborating with teams to resolve incidents efficiently
    • Maintaining accurate records of incidents and lessons learned

    If you have strong analytical and problem-solving skills, excellent communication skills, and experience in IT operations and management, we encourage you to apply for this exciting opportunity.

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