Customer Relationship Management Team Lead - Bengaluru, India - AyurVAID Hospitals | An Apollo Hospitals Group Company

Description

Attend queries received through Website, Phone calls and Web Chats

Handle both inbound and outbound calls, address patient key queries and convert enquiries into confirmed consultations

Collect relevant details of the patient and update the same in the CRM form

Provide relevant doctor information and book appointments accordingly

Continuous follow-up on leads through cold calling, leading to consultations

Reschedule Appointments which did not happen due to any reason

Co-ordinate with all the AyurVAID centers and ensure that appointments are done

Lead a team of CSEs,

Train/coach them to improve their client calls and conversion rates.

Keep track of the team's performance metrics,

help weak performers to improve,

identify star performers and reward them

recruit and select suitable candidates for the team.

Candidate Profile:

Minimum Degree/Diploma completed

Prior experience in handling similar role in healthcare centers/hospitals/clinics

Fluency in various South Indian languages (Kannada/Telugu/Hindi) and English are added advantage

Available to join immediately