Client Servicing Manager - Gurgaon, India - Datawrkz

    Datawrkz
    Datawrkz Gurgaon, India

    2 weeks ago

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    Description

    Client Servicing Manager

    Key Responsibilities:

    - Deliver well-thought-out client proposals through industry client,vertical,market and competitor analysis.

    - Also seek for Clients feedback periodically.

    - YPrepare crisp media plans while coordinating with all stakeholders in US Clients, Sales, and Account Management teams.

    - Coordinate with internal teams to ensure campaign and client success.

    - Prepare in-flight and post-campaign reports to provide visibility to campaign performance and maintain client satisfaction levels.

    - Analyze existing campaigns to improve delivery against KPIs.

    - Drive post-sales client relationships by interacting with clients at all levels.

    - Identify upsell opportunities and work either independently or through the Sales team to close additional revenue.

    Skills and Experience:

    - 2-5 years of experience in client servicing in the digital advertising industry.

    - Experience in handling US Clients.

    - This role will be a shift based role (4 PM to 2 AM).

    - Comprehensive understanding of the following channels - Search, social media, and Programmatic.

    - Strong understanding of digital marketing concepts and proven ability to apply them effectively.

    - Deep command of MS Excel and PowerPoint.

    - Exceptional presentation skills with proven success in presenting ideas to clients.

    Responsibilities:

    Client Relationship Management: Develop and maintain strong, long-lasting relationships with clients. Act as the main point of contact for client inquiries, concerns, and requests.

    Account Management: Oversee and manage a portfolio of client accounts. Understand clients' business objectives and work to align services and solutions accordingly.

    Client Needs Analysis: Conduct thorough needs analysis and collaborate with clients to understand their goals and challenges. Propose effective solutions that meet client needs and contribute to their success.

    Project Coordination: Coordinate with internal teams to ensure the timely delivery of products or services to clients. Act as a liaison between clients and the organization to facilitate communication and project updates.

    Issue Resolution: Address and resolve client issues promptly, ensuring a high level of client satisfaction. Escalate issues to appropriate internal teams and follow up to ensure resolution.

    Client Retention: Implement strategies to retain and grow existing client accounts. Identify opportunities for upselling or cross-selling additional products and services.

    Contract Negotiation: Negotiate contracts, terms, and service-level agreements with clients. Ensure compliance with contractual agreements and commitments.

    Communication: Communicate with clients regularly to provide updates, gather feedback, and address any concerns. Prepare and deliver client presentations as needed.

    Data Analysis: Analyze client data and feedback to identify trends and areas for improvement. Use data-driven insights to enhance client satisfaction and optimize service delivery.

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