Ground Staff in Delhi, Mumbai, Bangalore
Only for registered members Delhi, India
1 month ago
Job summary
Ensure efficient, safe, and customer-focused ground handling operations at the airport.
Qualifications
- Graduate from a regular college (No backlogs)
- Passport is mandatory
- Age below 25 years
- Excellent communication & interpersonal skills
- Basic computer proficiency (MS Office, DCS knowledge preferred)
- Customer service-oriented with a calm and confident demeanor
Responsibilities
- Deliver gold-class customer experience throughout the passenger journey.
- Assist in check-in, boarding, and arrival processes.
- Support documentation and verification of travel documents as per security and airline guidelines.
- Coordinate baggage handling including tracing, loading/unloading, and reconciliation.
- Assist passengers with special needs (UMNR, PRM, elderly passengers, etc.)
- Liaise with ground handling partners, security, and airport authorities.
- Support flight dispatch and turnaround activities under Duty Manager supervision.
- Ensure compliance with all safety, security, and regulatory processes.
- Handle passenger queries and service recovery professionally.
- Participate in structured on-the-job training across ground operations.
Job description
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