Opening For WFM role - Chennai

The Workforce Management Real Time Analyst is responsible for monitoring and reporting agent schedule adherence in real time using workforce management tools and ACD real-time displays. · The RTA works closely with Operations, promptly communicating non-adherence events so that a ...

Role: WFM Real-Time Analyst · Job Description: · The RTA is responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the inbound call volume. · Role & Responsibilities: · Monitor real-time performance met ...

+This role involves managing workforce management teams and coordinating with stakeholders to plan effective schedules. The position requires frequent interaction with US-based clients and presenting WFM-related site-level performance. · +Manages changes to scheduling to ensure a ...

+Workforce Management Lead is a client facing role which requires frequent interaction with US based clients and presenting WFM related site-level performance. · +Over 3 years of WFM experience in a Contact Center Environment as an Intraday Analyst or at least 1 year of experienc ...

The Workforce Management professional is responsible for forecasting, capacity planning, scheduling, and real-time management to ensure optimal resource utilization while meeting service level agreements (SLAs). · ...

Lead end-to-end implementation of Legion WFM modules and configure auto-rostering features. · ...

We are looking for an experienced professional in capacity planning and forecasting with 8 years of experience. The ideal candidate should have leadership skills, knowledge of WFM principles and calculations, excellent analytical skills, and effective organizational skills. · A s ...

8 years experience in Capacity Planning and Forecasting lead · Ensure workforce planning, forecasting, scheduling, and real-time monitoring processes align with industry standards and best practices. · Possess strong expertise in configuring and providing necessary administrative ...

The WFM Assistant Manager MIS & Reporting oversees the Workforce Management team ensuring effective RTQM and reporting to optimize workforce efficiency and meet operational goals. · ...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us a ...

This role is to oversee the daily operations of a contact center predominantly involved in providing tech support services for a technology enabled home product. · ...

Hiring for TM-Forecasting with minimum experience and 8 years experience mainly in capacity planning and Forecasting. Location-Chennai/ Coimbatore. · ...

TCS has been a great pioneer in feeding the fire of young techies like you. · Lead the design and implementation of the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone cloud solutions. · ...

Location- Chennai & Coimbatore · Work From Office · Night Shift · Excellent Communication · Only International Expereince · 4+ Years of Expereince in Work Force Management / Real Time Analyst · Designation- SME, Team Lead , Team Manager · For Team Lead & Team Manager need Team ha ...

We are hiring for TOP MNC for Workforce Management- RTA · Please Note- Must have strong experience in Real Time Analysis. · Location - Chennai & Coimbatore · Experience Years · Salary- 6.5LPA · Notice Period - Immediate - 30 Days max. · Shift - Night Shift · Please Note- Need to ...

Lead and manage a team of customer service associates across voice, chat, and email channels. · ...

+Job summary · We are seeking a skilled systems architect to lead the design and implementation of advanced contact center solutions leveraging Amazon Connect. · +ResponsibilitiesDefine technical design and make critical decisions for integrations architecture · Produce the targe ...

This role involves managing end-to-end operational delivery for inbound and outbound voice processes, along with chat and email support. · ...

We are looking for workforce management expert with 11+ years of experience in capacity planning/scheduling/forecasting in back office processing with expertise in healthcare bfsi industry. · Effective analysis large volumes data communicate actionable insights drive improvement ...

A Manager of WFM will lead the end-to-end WFM lifecycle-from 5-year strategic capacity plans to real time intraday adjustments.Crucially, you will lead the digital transformation of the WFM function by identifying, piloting and implementing AI solutions to automate traditional ma ...