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    • Manager III, ACES, Amazon Fresh/SSD Operations - Bengaluru - myGwork

    myGwork
    myGwork Bengaluru

    3 weeks ago

    myGwork background
    Description

    Job Title

    Fresh & SSD is the fastest delivery on Amazon platform, serving our customers with gourmet of catalogue from electronics to grocery.

    Business Area: Operations

    Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.

    The Operations teams are responsible for overall performance management. The Ops team is also involved in launching new FCs and stabilizing its operations. Constant benchmarking with INFC processes and efficiency goals is one of the important tasks Ops team will undertake.

    Manager III, ACESThis role entails driving Think Big programs with respect to processes.

    The position's mission is to help Prime Now succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by running Think Big initiatives and coordinating the top business efforts/projects.

    Responsibilities:

    • Owning national programs as well as implementation at site.
    • Working with site Ops team to identify areas of step improvements.
    • Using the PDCA methodology to drive small scale improvements in quality and customer experience.
    • Using the Kaizen to drive large scale process improvements.
    • Diving deep on customer complaints and lead change to improve customer experience.

    BASIC QUALIFICATIONS:

    • Previous experience in operational logistics/supply chain, manufacturing, transportation, general management or engineering role.
    • Prior experience of working in AFTlite/FaaST/AFT systems (preferably as SME).
    • Knowledge of Quality, Lean, Six Sigma and Kaizen technique is preferred.
    • Ability to travel up to 50% of time to analyze, implement, monitor best practice solutions.
    • Excellent analytical skills to evaluate complex processes and financial scenarios.
    • Strong communication skills (written and verbal).
    • Demonstrate strong track record of team leadership within a large scale rapid and process driven environment, whilst also being able to handle multiple projects.
    • Sound business acumen.
    • Excellent working knowledge of MS Excel, MS Word and related software.
    • Graduation in any subject.

    PREFERRED QUALIFICATIONS:

    • Previous experience in operational logistics/supply chain, manufacturing, transportation, general management or engineering role.
    • Prior experience of working in AFTlite/FaaST/AFT systems.
    • Knowledge of Quality, Lean, Six Sigma and Kaizen technique is preferred.
    • Ability to travel up to 50% of time to analyze, implement, monitor best practice solutions.
    • Excellent analytical skills to evaluate complex processes and financial scenarios.
    • Strong communication skills (written and verbal).
    • Demonstrate strong track record of team leadership within a large scale rapid and process driven environment, whilst also being able to handle multiple projects.
    • Sound business acumen.
    • Excellent working knowledge of MS Excel, MS Word and related software.
    • Graduation in any subject.
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