WALKIN - Hiring for Quality Analyst - HealthCare Background - 13th April 2024 - Chennai, India - HCLTech

Description

Mega Walkin drive for QUALITY ANALYST 13th Apr 2024.

NOTE: Healthcare experience must*

Interview Venue : HCL Tech Gate 1, Tower 3 Ground floor Cafe 1,

Elcot Sez, Sholinganallur, Chennai –

Interview Timing: 10.30am to 4pm

Shift : US Shift

EXP : 2 - 7 Yrs

Work Location : Chennai,

Cab Facility - Yes

ROLES & RESPONSIBILITY:

• Doing Transaction Monitoring and providing insights for business leading lagging areas.
• Accountable for planning, monitoring, auditing, delivery of quality assurance information, communication and reporting regarding individuals or group allocated, in different sub-processes/process results.
• Assist in developing, creating, and implementing quality processes and procedures, and making recommendations for process enhancements.
• Conduct the quality assurance and reporting processes to ensure assessment of correct accuracy levels of employee and process performance.
• Understand Sample Size calculation and distribution approach and execute
• Participation in all the Calibration Sessions (internal / External)
• Identify the training needs of the associates or improvement opportunities basis gaps identified.
• Provide timely and detailed feedback and coaching on opportunity areas arising out of the audits done
• To provide data to operations for quality related PIP (Process Improvement Plan) progression
• Participate in Operations/business Team Huddles and relevant client interactions (as applicable). Lead Quality related topics in such huddles.
• To conduct weekly performance update (WPU) covering the latest process updates.
• Perform other duties as assigned - perform Transaction processing/handle calls (Production tasks) for allocated period or on need basis.

-3 - 5 years experience in US Healthcare Payor operation.

2-3 year overall (??) experience in member enrollment (group / plan setup, member maintainance) as per client provided guidelines.

Hands on experience on enrollment audits, coaching & feedback(Plan and schedule audits of Enrollment process, documents, customer interactions)

Develop checklist and proceduresto systematically conduct audits

Knowledge of quality tools is a must

Certification on six sigma Yellow/Green belt preferred.

-Experience in payor will be added advantage.

Good analytical skills on CSAT/NPS will be preferred

-Strong problem-solving skills and excellent attention to detail

Candidate should bring 2 copies of updated resume.

Contact Person : HR - Dougles