- Leads the HR Workforce Administration Team (WFA) by providing best practices, handling escalations, and ensuring data accuracy and confidentiality.
- Responds to escalated inquiries and issues related to Amgen's Workday system.
- Performs audits and controls on HR Master Data and transactions.
- Monitors and ensures the performance of Amgen's Workday system.
- Generates HR Data reports within Workday.
- Performs transactional work in Workday using EIBs (Enterprise Interface Builder) and Mass Operations Management (MOM) tools.
- Advises HR and Employee Service Stakeholders on HR System solutions and best practices.
- Provides excellent customer service as measured by Quality Standards and SLAs.
- Assigns and Audits HR system security roles.
- Performs system testing and supports the configuration of the HR system to meet business goals.
- Maintains content in the team's knowledgebase and suggests improvements for ongoing development.
- Contributes to knowledge sharing within the team, providing on-floor support and training the call center representatives on HR system processes.
- Leads other projects/activities as needed, and participates in cross-functional process improvements.
- Identifies opportunities for HR process improvement based on frequent contact with HR and Employee Service Stakeholders.
- 5 years minimum experience in human resources with hands-on experience with Workday.
- 4 years experience managing an operations team that handles HR mass transactions.
- Master's degree, OR
- Bachelor's degree and 5 years of HR IS experience.
- Strong working knowledge of Workday, including using tools such as EIBs, Mass Operation Management, and data audits.
- Experience in creating and using Workday reports.
- 5+ years experience in human resources and corporate service center supporting Workday.
- 4+ years experience managing an operations team that handles HR mass transactions.
- Excellent analytical and troubleshooting skills.
- Strong quantitative, analytical (technical and business), problem-solving skills, and attention to detail.
- Strong verbal, written communication, and presentation skills.
- Ability to work effectively with global, virtual teams.
- Strong technical acumen, logic, judgment, and decision-making.
- Strong initiative and desire to learn and grow.
- Ability to manage multiple priorities successfully.
- Exemplary adherence to ethics, data privacy, and compliance policies.
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ABOUT THE ROLE · Role Description: · Amgen is seeking a Manager HR Data Analysis Human Resources - Workforce Administration. The Manager HR Data Analysis Human Resources - Workforce Administration will report to the Associate Director HR Technology. · The successful incumbent wil ...
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Manager HR Data Analysis - Hyderabad / Secunderabad, Telangana - Amgen Technology Private Limited
Description
We are seeking a Manager, HR Data Analysis - Workforce Administration to join our team in Hyderabad. Reporting to the Associate Director, HR Technology, the successful incumbent will have previous managerial experience with extensive hands-on expertise in HR administration. You'll be a key member of our service delivery team, providing crucial support to staff, managers, and key HR stakeholders.
Roles & Responsibilities
Basic Qualifications and Experience
Functional Skills
Must-Have Skills:
Soft Skills
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